Customer Complaints

I would like them to actually followup and do correct business with myself and/or my partner. I do believe they intentionally gave my partner a hard time with his order because they previously would not simply exchange a faulty NeoTrellis I ordered for his birthday. They gave me a refund and told me to take my business elsewhere. Very rude. I want them to address these issues with staff and their bad business practices and the way they treat customers. I let the NeoTrellis problem and them go but now they treated my partner awful as well. I want the owner of the company to acknowledge there is an issue. Fix it. And fix the issues we had. I want a replacement for the NeoTrellis and his order fulfilled as well as an apology. No scam. No problems. Have money to pay for working items. So why cannot I not simply buy from a company I used to adore the concept of but now seems a lie and rather order from overseas. Makes no sense for Adafruit to behave this way. And after reading BBB complaints that are the same 2 issues over and over and the reddit forums I see this is a repeated behavior pattern for Adafruit that I cannot believe that cannot see will if not already affects business as a money making business. I want them to step.up and fix whats right and stop being bad people. Simple. Which was as simple as exchanging faulty product or sending an order without 6 verifications and then voiding instead of simply stop harassing my partner with verifications and send what he had ordered. No one needs to be ignored in a forum. That is not customer service. ********* and *** were the 2 problematic issues. Both leads at the company. Bios are public and face cover show they are bright and outgoing people but yet treat customers this way. I want the owner of the company to respond and take responsibility for her business.