Contact Information
Business Details
Headquarters
10 Briggs Dr, E Greenwich, RI 02818-1555
File Opened:
11/19/2009
Years in Business:
18
Business Started:
10/23/2003
Business Incorporated:
10/23/2003
Type of Entity:
Limited Liability Company (LLC)
Number of Employees:
500
Business Management
- Ms. Kat Szymanski, Senior Manager
Contact Information
- Ms. Kat Szymanski, Senior Manager
Customer Contact
Additional Contact Information
Website Addresses
Customer Complaints
I purchased a gift for a family member while on vacation in ****** at Alex and Ani store(5/26/2021). When the family member did not think she would wear the gift, I called customer service 1 week after purchase to return this. Their return policy states within 30 days. I was told I could only get a store credit, no credit card credit which is how I purchased. So because I do not live near an Alex and Ani store, I loose out on the $124.00 I spent on a gift? I would never have purchased the gift if I knew there was no option for return. I would never consider shopping here again with this kind of return policy. Obviously I am not working with a company such as Amazon with returns but it seems you should get back the money as you spent it if you return within the allowed time. Poor company policy and review from me. I am happy to spread the word as far as possible about this disappointing company.Customer Reviews
Would give zero stars if there was given an option paid to purchase an order 15 days ago paid priority mail to have it delivered within four days still 15 days later have not received my package some of which were Christmas gifts had to go out and buying you gifts to be told on the phone when I called nobody can really ever do anything and they apologize I hope they hate to tell them but their apology does nothing no one is helpful no one can tell you anything except a well it’s coming have a good day never again will I ever ordered anything from them ever...
We design + create charm bangles, bracelets, necklaces, earrings + rings, that adorn the body, enlighten the mind + empower the spirit. Start stacking!
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Alex and Ani, LLC Customer Care Section:-
Phone Contact number:800-725-7822
E-mail ID:customerservice@alexandani.com
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