Contact Information
Business Details
Headquarters
48720 Kato Road, Fremont, CA 94538
File Opened:
3/30/1999
Years in Business:
27
Business Started:
6/14/1994
Business Started Locally:
6/14/1994
Business Incorporated:
6/14/1994
Type of Entity:
Corporation
Number of Employees:
20000
Alternate Business Name
- ASUS
- AsusTek Computer Inc
- ASUS Service Center
- Asustek Computer
Additional Contact Information
Fax Numbers
- (510) 797-2102Primary Fax
Phone Numbers
- (510) 608-4500Other Phone
- (510) 791-3700Other Phone
Website Addresses
Customer Complaints
I bought a ************ from ASUS that came with a 3 year Warranty, well after a year and a half my Ethernet port died so I contacted ASUS to get a replacement. They were happy to help me with this I just needed to provide a 215 dollar deposit for the advanced replacement program. After getting the new ************ I was to send back the defective unit which I did and followed their directions to the letter. I have a tracking number that says this was delivered. They are still sending me E-mails that it has not been delivered at all and well **** says differently. I have been in contact with ASUS with no success and I have even provided them with the tracking number that says it had been delivered. Nothing has changed though and I do not want to pay 215 dollars for a item that I in fact returned as instructed. I set it up through a PayPal pay in 4 and though it is still pending and ASUS has not taken any money I feel that they should not at all even though I continue to get E-mails stating that they have not received the defective unit which is certainly sitting there with them somewhere in their building labeled as instructed. I just am not sure what to do I am disabled and can not afford to lose my business relationship with PayPal and I certainly can not afford to pay 215 dollars for something I do not have did not keep and certainly sent back to them. I have attached the tracking number from **** the ************ was shipped back to:ASUS Service Center Attn: ***************************** ******************************************************************************************** as so instructed by ASUS in their E-Mail to me which I also still have as well if you need it.Customer Reviews
The worst customer *********************** everthey dont care about their costumers, you buy one computer part and they sent you other, they dont want to give you answer for their mistake....
ASUS is a Taiwan-based, multinational computer hardware and consumer electronics company that was established in 1989. Dedicated to creating products forВ ...
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