Contact Information
475 Sansome Street, 6th Floor
San Francisco, CA 94111-3160
Business Details
Headquarters
475 Sansome Street, 6th Floor, San Francisco, CA 94111-3160
File Opened:
3/11/2005
Years in Business:
22
Business Started:
8/31/1999
Business Started Locally:
8/31/1999
Type of Entity:
Limited Liability Company (LLC)
Number of Employees:
100
Business Management
- Ms. Lia Renner, Manager
Additional Contact Information
Fax Numbers
- (415) 625-4639Primary Fax
Customer Complaints
Ordered was placed 11/28/19. Credit card was charged pending. After several days of no contact from the company, I called and asked where my order was. I was told that there was a delay in processing, but my order had been placed and would ship within a day or two. Over 10 days go by. Again no contact from the company and no order. I called the company and was told the exact story, but was assured my order was being processed and would be mailed out in a day or two. I asked for a more specific date and was told on Monday, December 16, 2019. I was promised that all orders would be delivered on or before December 23 per the company. I inquired if I should cancel my order so I could shop elsewhere and was told that my order was processing and that the company had informed the call center that all orders would be delivered by 12/23/19. At this point the charges had dropped off of my credit card so I assumed my order had been cancelled. On December 18th, I checked my credit card aCustomer Reviews
I wish I could give no stars. All these comments in reviews are true. I wish I would have checked before ordering online. I used to order online from Benefit all the time. I loved placing orders and never had an issue. I would get a beautifully packed box with tissue paper and free deluxe samples in a very timely manner. I ordered online on Sunday and paid $16.95 for overnight shipping. It’s been 5 days and UPS is still waiting for my package. They sent me a shipment notice on Monday but really they only created a label. So today customer service gave a lame response that they would initiate a UPS trace that would take up to 8 days. I advised them that it wouldn’t be necessary because UPS doesn’t have my package. It’s merely a ploy on their end to buy more time and shut me up. I’m not sure what happened to this company over the years but if they keep treating customers like this, they’ll be out of business in a few years or sooner. ...
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Benefit Customer Care :-
Phone number:800.781.2336
Contact Email:Pr@Benefitcosmetics.Com
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