Contact Information
Business Details
Location of This Business
12 Nepco Way, Plattsburgh, NY 12903
File Opened:
8/21/2010
Years in Business:
12
Business Started:
1/1/2009
Business Started Locally:
5/24/2016
Type of Entity:
Corporation
Alternate Business Name
- 9721444 Canada Inc
Business Management
- Ms. Marie Nadeau, Customer Contact
Contact Information
- Ms. Marie Nadeau, Customer Contact
Principal
- Ms. Marie Nadeau, Customer Contact
Customer Contact
Additional Contact Information
Phone Numbers
- (514) 733-4666Other Phone
Customer Complaints
I ordered a lot of merchandise from BTR in February & March of 2020. Due to Covid-19, I didn’t receive most of the items that were ordered. (I am understanding about not getting my items due to the pandemic.) I did receive some of the items many months later and I did receive refunds on some merchandise that BTR just could not deliver. In September 2020, I received emails stating that items not shipped would result in an $82.00 credit towards my account. On BTR’s website it was stated that December 10th would be the last day to order if a customer wanted to receive the merchandise by Christmas. I attempted to order items on December 10th but I was unsuccessful in doing so because the website didn’t indicate that I was due a $82.00 credit. Unfortunately, I was told by Customer Service on December 11th that I would not receive my order prior to Christmas & also that I would have to go ahead & pay for the merchandise that I wanted although a credit is owing to meCustomer Reviews
I have been trying to get a refund for a package never shipped for 10 months, I have called over 20 times and spoken to numerous “agents” that have all promised me my refund is in the way, it still hasn’t come. Worst customer service I have ever encountered....
BTR - BEYOND THE RACK. More. HOLIDAY В· DESIGNER; SHOP BY CATEGORY. WOMEN В· ACCESSORIES В· MEN В· JEWELRY В· BEAUTY В· FOOTWEAR В· LIVING В· KIDS.
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Beyond The Rack Customer Care :-
Phone number:1-844-400-4287
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