Contact Information
Business Details
Location of This Business
28 East 28th Street, Fl 12, New York, NY 10016
File Opened:
4/1/2011
Years in Business:
11
Business Started:
7/1/2010
Business Started Locally:
7/1/2010
Business Incorporated:
7/27/2010
Type of Entity:
Corporation
Business Management
- Ms. Katia Beauchamp, CEO and Co-Founder
- Ms. Mollie Chen, Founder & VP, Brand Experience
Contact Information
- Ms. Katia Beauchamp, CEO and Co-Founder
Principal
Additional Contact Information
Phone Numbers
- (646) 589-8500Other Phone
Customer Complaints
One year ago I purchased two Birchbox subscriptions for my young daughters. It was a yearly subscription that I prepaid for in full. It was a promotional price reduction for Christmas. Over the year we received these boxes and they clearly not for my childrens age. The products were for older women with skin issues. My intention was to cancel subscription when the year was up. I had read when I purchased that there would be a reminder when the year was up and I could cancel. I was anxious to cancel this since the boxes never came on time and as the months passed the products were subpar and sometimes we received doubles throughout the year. Not at all what I thought we signed up for and certainly not worth even the promotional price I prepaid. On December 1, 2021 I found two charges of $166.34 taken from my bank account. I was shocked! $332.68 had been taken from my bank account right before Christmas and without any notice. I cannot afford these charges. I looked back and never received any reminder that I would be billed for another year subscription and I was not notified how much this would cost. I tried to contact Birchbox by phone but their recording says I would have to email to a schedule a call. I emailed asking for a refund and have not heard back as of yet. Please help me get a refund. I think these are extremely unfair business practices.Customer Reviews
Impossible to cancel subscription, all of their FAQs about cancellation direct you through links that simply dont exist when you are viewing your account. No number to call them directly, they are not responding to my emails either. Do not subscribe. The boxes are terrible and they keep sending me the same products over and over again. ...
That's when Birchbox was born: the brainchild of two friends with a love of the internet and an itch to create a better way to shop for beauty products. KatiaВ ...
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Birchbox Customer Care Section:-
Phone Contact number:877-487-7272
E-mail ID:info@birchbox.com
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