Contact Information
Business Details
Location of This Business
292 Madison Ave Fl 5, New York, NY 10017-6321
File Opened:
9/3/2013
Years in Business:
22
Business Started:
11/3/1999
Business Incorporated:
11/3/1999
Type of Entity:
Corporation
Customer Complaints
I have two shopping orders in BORDERFREE on February 26th.About ****** two orders:1****************, *** Tracking Number: **********, tax and tariff USD ****** (CNY788.26)2.***************,*** Tracking Number: **********, tax and tariff CNY ******* I paid for the clothes, and also paid the tax and tariff.Then BORDERFREE mailed the package to me via ***.When I received the package, *** told me: According to China Customs policy, the short-sleeved T-shirts need to be inspected and quarantined, and must pay the tax and tariff by the recipient.So I paid tax and tariff to China *****************, and paid 618CNY handling fee to *** and broker.BORDERFREE did not pay the tax and tariff to China Customs through ***.From Mar to Sep, I contacted many times and they refused to refund the tax and tariff.Attached is my payment voucher and ***'s certificate.Please help me, thank you.Customer Reviews
Worst service business ever. They have no method to contact them and follow up on items. They often identify items as shipped when in fact they are not. I ordered items in July 2020. By July 2021 items still were not received. The merchant was indicating that they would refund my money, but Borderfree refused to release the funds. It took me 2 months to get my refund. Every time I called their line they said I needed to deal with the Merchant and not with them. This is horrible customer service. I will never order from any merchant that uses their services again. ...
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Borderfree Customer Care Section:-
Phone Contact number:1.212.299.3555
E-mail ID:customercare@borderfree.com
Support Timing:24 hours, 7 days a week
Comments