Contact Information
Business Details
Location of This Business
300 Park Ave, Warminster, PA 18974-4860
File Opened:
1/1/1930
Years in Business:
146
Business Started:
1/1/1876
Business Started Locally:
1/1/1876
Business Incorporated:
11/30/1917
Type of Entity:
Corporation
Alternate Business Name
- Burpee
Business Management
- Mr. George Ball, Chairman & CEO
Contact Information
- Mr. George Ball, Chairman & CEO
Principal
Additional Contact Information
Phone Numbers
- (800) 888-1447Other Phone
Customer Complaints
I had 2 orders with burpee. Both were only partially fill and/or filled with defective seeds/plants. One part of an order was for long day onions of which there were to be 75 of each variety. Less than 75 total were sent. Other seed packets arrived with less than advertised seeds. Some failed to come up, but I generally attribute that to user error. The second order was for plants. A total of 9. The shipment arrived with just 3 plants, weighing 1.5 lbs. I called simply asking for first the missing plants. I was told they needed to check inventory and it would be weeks until they knew if they could even send the plants I had paid for. I asked for a refund. I was then hung up on. I called asking for the refund on the missing plants, I was told they needed my card. Called back and was told to wait for their new system. Still nothing. Now I asked for the missing onion refund as well. I was told they may need to send a check. Still nothing. Burpee clearly has no intention of issuing refundsCustomer Reviews
On 4-3-20, I ordered a vine; total was $25.94. On 4-11-20, while checking my credit card statement, I learned that w/o notice to me, that my order had been cancelled and that Burpee had credited me with a refund of $15.95, the cost of only the plant. I emailed them via their web site for the remaining $9.99 owed; no reply. I emailed two more times; no reply. I emailed again on 4-21 and received a reply that said, "Let me know if you need anything else." As that made no sense. I requested clarification - had to do so twice. On 4-22, I was told that a credit of $9.99 had been sent to my credit card. As of 4-27, nothing. BUYER BEWARE - HORRIBLE SERVICE....
Atlee Burpee, an 18-year-old with a passion for plants and animals and a mother willing to lend him $1,000 of “seed money” to start his business. Although it ...
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Burpee Customer Care :-
Phone number:1-800-888-1447
Fax:NA
Office Address:W.Atlee Burpee & Co 300 Park Ave Warminster, PA 18974
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