Contact Information
149 Serramonte Center
Daly City, CA 94015
Business Details
Location of This Business
149 Serramonte Center, Daly City, CA 94015
File Opened:
8/9/2021
Business Management
- Mr. Customer Service, Manager of Client Services
Contact Information
- Mr. Customer Service, Manager of Client Services
Principal
- Mr. Customer Service, Manager of Client Services
Customer Contact
Customer Complaints
I purchased the ******************* Glider on 4-8-2019 for $347.98. Within 14 months after my grandson's birth, it developed a loud, irritating squeak when rocking. My son repeatedly attempted to fix it, it would return. He called BuyBuyBaby(BBB), who forwarded him to Abbyson Living, manufacturer of the glider. They told him "it was out of warranty" and that they would refer a technician who would come repair it at a cost. He declined. I visited in March 2021, after flying restrictions had been lifted due to Covid, and told him that I would assume/attempt to resolve the issue. I've asked BBB to replace the glider. They refused, instead referring me to their sales rep, who stated that I needed to call the manufacturer. After the initial call and email with the *************** form attached, multiple ************** to Abbyson's Customer Experience Mgr. have been ignored, so another complaint will be filed against them. I am just asking for responsible & respectful customer service.
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Phone Contact number:1-877-3-BUY-BABY(1-877-328-9222)
E-mail ID:customer.service@buybuybaby.com
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