Contact Information
Business Details
Location of This Business
1400 Stellar Dr, Oxnard, CA 93033-2413
File Opened:
10/20/2015
Years in Business:
67
Business Started:
1/1/1955
Business Started Locally:
5/1/2014
Business Incorporated:
2/20/1956
Accredited Since:
7/11/2016
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:
Corporation
Alternate Business Name
- Spatz Laboratories
- SEED Beauty
- Color Pop
Business Management
- Ms. Mary Beth Siddons, CEO
- Customer Service
Contact Information
- Ms. Mary Beth Siddons, CEO
- Customer Service
Principal
Customer Complaints
On August 9th I ordered approximately $71 in product from ColourPop. It was marked as delivered on August 17th late at night. Concerned my package was stolen, I reached out the next morning when I realized it was marked delivered. ColourPop originally with Abby gave a kind response saying to give it a few days. Then I got transferred to Amia who clearly copy and pasted her initial responses, and didn’t even address my questions to Abby. Amia then changed and said I needed to wait five business days for them to update tracking. I reached out to AfterPay because I don’t feel I should be on a payment plan for something I never received and CP clearly has no intentions of rectifying. AfterPay even looked into it and said I should have my items by now but CP doesn’t allow them to file complaints. I don’t ever want to purchase from CP again after this because it could have been handled so simply, and at this point have no interest in receiving my order, just my money back.Customer Reviews
The WORST customer Service EVER I placed and order in November of 2020 for my daughter via paypal, I tried to place another order Oct of 2021 using the SAME paypal. Money was taken out of my account but half an hour later Im told my order was cancelled due to being unable to process payment???? YET they said if any moneys were taken out I would get a refund. UGH CONTRADICTION MUCH???? The email said try again later so I tried 2 more payment sources but my order kept getting cancelled. Then they tell me I was flagged for FRAUD!?!? I have never EVER had trouble with any other company before. So I email them back asking how can we fix this and they just keep sending me the same generic letter or empty emails. THen out of the blue I get an update saying my order was processed and I asked them about this and ANOTHER girl assured me she looked into my order and it was processing. BUT 2 weeks later no change in my account and no tracking number. When I requested to speak again to this other girl. I got the first girl who kept sending me generic emails. SO I asked to speak to a supervisor and they said, "We can not discuss the reason you were flagged" ???? Does this make sense??? They cant tell me why Im flagged? They dont have a phone to call. They wont put me through to a supervisor. They refuse to help me fix this issue. I did some research and found out they have been doing this since 2016, 5 years. I dont know how they got this far treating people like this. They are the WORST COMPANY EVER!!!!...
Founded in 2014 by Seed Beauty®, we pride ourselves on being wallet friendly and bunny approved. We test our products in the nicest way possible, leaving fur ...
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ColourPop Order Customer Care Section:-
Phone Contact number:+1 805-487-1730
E-mail ID:colourpop@colourpop.com
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