Contact Information
Business Details
Headquarters
1 Cummings Point Rd, Stamford, CT 06902-7901
File Opened:
8/21/1998
Years in Business:
63
Business Started:
1/1/1959
Business Incorporated:
10/9/1985
Type of Entity:
Corporation
Alternate Business Name
- Thinner
- Waring
- Babyliss
- Scunci
- Interplak
- Rusk
- Pollenex
- WeIght Watchers
- Cuisinart
Business Management
- Mr. Leandro P. Rizzuto, Owner
- Mr. Alan Kurth, Assistant Manager
Contact Information
- Mr. Leandro P. Rizzuto, Owner
Principal
- Mr. Alan Kurth, Assistant Manager
Customer Contact
Additional Contact Information
Fax Numbers
- (203) 351-9180Primary Fax
Phone Numbers
- (800) 326-6247Other Phone
- (609) 426-1300Other Phone
Customer Complaints
My wife bought me a pellet grill from ******* on October 17, 2021. The grill was a Cuisinart Clermont and was assembled by *******. The first thing I noticed was the right door had issues closing. I called Cuisinart and after much to do they finally agreed to replace it at some point in the future. Funny they are still selling the grill but do not have replacement parts. Several weeks later I finally got around to using the grill, I went to cook some chicken breast. I started the grill and it would not go above 300 degrees. I thought that since it was only 55 degrees perhaps that was the issue. I contacted Cuisinart again and they asked me if I went through the break-in process. I did not because the unit did not have a manual, and it was already assembled. I went through the break-in process, which consist of taking out the grates and validating the pellet feeder is working. I put everything back together and it still would not get over 300 degrees. I replied to them with pictures of the grill running and they said it was not set to 500 degrees (I gad it at 350). I set it to 500 degrees and it still does not get above 300. Now they are saying I have to handle this through *******. They should honor the warranty. This is a very large 200 pound grill. It took 3 men to load and unload this beast. We have an issue with the door, the control box, and the theoretical stainless steel has rust on it. No wonder their warrant says specifically they do not cover rust. The quality of the stainless-steel looking parts is extremely poor. So we are two months into this process, I haven’t seen the door they offered to replace, and they have pretty much quit communicating with me.Customer Reviews
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Cuisinart Customer Care Section:-
Phone Contact number:1-800-726-0190
E-mail ID:customerservice@cuisinart.com
Address:150 Milford Road, East Windsor NJ 08520
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