Customer Complaints

Ive consistently emailed to obtain my $352 refund, have not been refunded. Have been lied to, not helped, etc. Ongoing case for over 9 months 3/2020 I sent a large pallet of car parts from Manchester CT to New Zealand. Anyway, DGF sent a quote to the third party packaging store I had dropped the items off at to be crated up, I accepted the quote, paid my local pack and ship store, and DGF came and picked it up. Few days later, DGF called back saying they cant honor the price quote they had given me since airlines were changing their rates by the minute due to pandemic. It took about 2 weeks of back and forth until we decided on just sending it ocean freight instead, which takes longer but is $352 cheaper. I had already paid the store, and the store already paid DGF for initial air rate, so as soon as my shipment was put on ocean freight, I was immediately owed a refund due to my overpayment. So i asked for a refund for the amount I overpaid for air transport $352. Was told they would take care of it. About 2 weeks go by and I contact my contact again asking about the refund status. He says he will follow up, etc. I emailed every few weeks for 6+ months, each time it was ME that had to reach out to ask about the refund, I was never updated by anyone. Called numerous times. Calls never returned. Basically I was ignored until early december 2020. 12/2020 i start demanding my money back, asap. Seemed like a fight just to get my own money back. Was told that DGF couldn't refund me directly since the payment came from a third party store, I said that's fine, refund the store and I'll go and pick up my check from my local store. My contact person was Mark Fisher, and in December 2020, he finally sent me some forms asking for bank account # and routing # of the store so they could send my refund via direct wire transfer. Forwarded that paper to the store and they filled it out and sent it back to DHL in mid 12/2020. Was told, IN WRITING, that I would FINALLY have my refund by 12/31. 12/31 came and went and the stores bank account did not receive the funds nor did I receive any explanation email. I contacted DGF again on 1/4 asking what went wrong. Was told by accounting dept at DGF that the form submitted by the pack and ship store had the wrong routing number for their bank. This was false, the routing number was correct on the form. So I replied telling them the account numbers were correct and to send my refund IMMEDIATELY. On January 8th I decided to email the CEO with my complaint, I felt I was still being ignored and lied to. I had a few more people reach out to assist me to no avail. I got an email from accounting saying the wire transfer had been processed on 1/8/21. I requested a trace number for the wire, and they provided me one. A few days passed *** we contacted the bank to check status of the wire transfer, the bank had no record of any wire transfer with that trace number. Fast forward to 1/15/21 and the accounting department AGIAN replies saying they typed the wrong account number so the wire went to the wrong account. We know for a fact this is not true because the bank had no record of a wire with that trace number, it never existed, so the 2 excuses about wrong numbers were lies to keep me patiently waiting. They never sent a wire yet, yet they told me they did on 2 occasions. I've invested hours and hours of my own time, not to mention lots of gasoline driving back and forth to my local packing store to pick up my refund when they promised me it would be there. In short, I have been owed this money since 4/2020. I have repeatedly emailed and asked for my money back, and was not taken seriously or assisted in ANY way until early december of 2020. I was promised the refund by 12/31/2020. Did not receive it. Was lied to about routing number being wrong. Contacted the ceo in early january. Was lied to by accounting dept about wire transfer that never happened. Despite repeated emails to the CEO and executives in the accounting/refund dept this has yet to be resolved. They seem happy to just have me wait week after week while they drag their feet