Contact Information
Business Details
Location of This Business
10 Moreland Ave Se, Atlanta, GA 30316-1643
File Opened:
2/11/2015
Alternate Business Name
- Eco Express Wash LLC
Additional Contact Information
Customer Complaints
On Friday July 30, 2021 at approximately 9:00am EST, my car was damaged at this car wash. I drove up to the assembly-line car wash and obeyed all instructions given by the gentlemen guiding my car onto the ramp. When I left the car wash and arrived at my office, I noticed that the rocker panel on the left side of my car was scratched and separated and the attached plastic was hanging off. I drove back to the car wash to file a complaint and the same gentlement handed me an incident report slip. I completed my portion, took a picture of it, and returned it to him and was told to expect to be contacted that day. I have called multiple times and provided pictures and credit card statements, and was ultimately told via text that the incident report was not completed and cannot be considered valid.Customer Reviews
This car wash company was very unprofessional. I was there to wash my car. The guy lead me in and my tire hit the curb because I could not see under the car. I got out of the car to evaluate the damage. The guy became very loud and blamed everything on me. I asked for the manager's name/number (who is Cecil *******) and he gave me the wrong number. I finally spoke to Cecil, who told me, the damage department would review the cameras and get back to me. Surely, I knew this would prove everything. Cecil emailed me from a fake email pretending to be in the damage department. We looked him up on the Georgia Secretary of State's website. He has his deceased brother (****** *******) listed on the business and the business was dissolved in 2019. There were also lawsuits initiated against ******* in Fulton County Court House. This company does not seem to be doing things legally. And they definitely need to be investigated.Dear Customer: On September 2, 2020 we responded to your claim, via email, by providing you with a copy of the surveillance evidence of your visit. Although the video is not capable of recording audio, it clearly provides video evidence that does not corroborate your claim. It is unfortunate that you have decided to provide false information to the BBB, that is now permanently public record, simply because you were not satisfied with the results of a very thorough investigation by our company. If you would like to review the video again, please let us know by sending an email to washboxexpress@gmail.com. The employee was not guiding you when you struck the curb in the parking lot. You exited your vehicle and berated the employee when he was not responsible (he was not even in the vicinity) when you struck the curb.
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Eco Express Customer Care :-
Phone number :01800-013-3333
Contact Email :No
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