Contact Information
Business Details
Location of This Business
1507 Highway A, Wentzville, MO 63385-5625
File Opened:
7/1/2004
Years in Business:
24
Business Started:
1/1/1998
Business Started Locally:
1/1/1998
Business Incorporated:
1/1/1998
Accredited Since:
10/21/2011
Type of Entity:
Corporation
Alternate Business Name
- Etrailer Corporation dba Etrailer.com
Hours of Operation
Primary
M: | 7:00 AM - 8:00 PM |
---|---|
T: | 7:00 AM - 8:00 PM |
W: | 7:00 AM - 8:00 PM |
Th: | 7:00 AM - 8:00 PM |
F: | 7:00 AM - 8:00 PM |
Sa: | 9:00 AM - 5:00 PM |
Su: | 12:00 PM - 6:00 PM |
Business Management
- Mr. TJ Bross, Senior Manager
Contact Information
- Mr. TJ Bross, Senior Manager
Principal
- Mr. TJ Bross, Senior Manager
Customer Contact
Additional Contact Information
Fax Numbers
- (636) 887-9363Other Fax
Phone Numbers
- (636) 887-9300Other Phone
Customer Complaints
My complaint is with the T one wiring harness with 7-Way connector P/N 118266 from Tekonsha and sold by e-trailer. The brake and battery charge lines are REVERSED in the Tekonsha 7-way harness . The black (battery charge) wire is where the blue (electric brake) should be and vice versa. The cross appears to be at the plug that attaches to the vehicle. The wires going into the back of the 7-way appear to be in the correct positions. How do I know this for a fact? I removed ALL of the Tekonsha hardware and installed a Nissan Trailer Tow harness (Product ID # ***********), including the relays and everything worked perfectly using a trailer emulator, a test light, and testing the system using our trailer. The instructions from Tekonsha instructed the installer to use ALL Tekonsha components or they would not accept any returns. At issue here is: 1) e-trailer never informed me that the Tekonsha 7-way harness was not fit for use on my Nissan. In fact, E-trailer markets the harness as compatible with Nissan Frontiers and NO exceptions are noted. 2) Cequent (the parent of Tekonsha), has put out a Technical Bulletin (TB14-02) stating that some Nissans are wired incorrectly. This is false, the harness is incorrect. 3) This problem causes sudden and unexpected trailer brake lockup which could potentially lead to an accident. Moreover, since the trailer battery is not being charged except when the brakes are applied, thus the battery that operates the trailer brakes in the event the trailer becomes disengaged from the vehicle will NOT engage the brakes as the battery will be dead. What I want is: 1) A complete recall of these harnesses and all customers affected by the defective part to be reimbursed at Cequent’s cost. 2) All defective harnesses should be removed from the shelves and not sold. 3) A letter of apology for the coverup that e-trailer, Cequent, and Tekonsha are complicit in. 4) e-trailer MUST immediately advertise the Tekonsha 7-way harness as beiCustomer Reviews
This had to be my 4th or 5th order from E-trailer and they always can be depended on to be on time or ahead of promised delivery time. Every item is exactly as described, no surprises. This order for two tires was put in over the weekend and before noon Tuesday they were delivered. Can't beat that service....
etrailer call center. 2,476,511. Phone Calls & Emails Answered. 1,125,924 phone calls and 1,350,587 emails to help find the right solution.
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Etrailer Customer Care Section:-
Phone Contact number:800-298-8924
Support Hours:
Monday – Friday: 7 am – 8 pm
Saturday: 9 am – 5 pm
Sunday: 12 pm – 6 pm
Mailing Address:Etrailer.Com, 1507 East Hwy Awentzville, Mo 63385
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