Contact Information
Business Details
Location of This Business
3880 N Mission Rd # 3110, Los Angeles, CA 90031
File Opened:
5/12/2021
Years in Business:
1
Business Started:
3/16/2020
Business Incorporated:
2/11/2020
Type of Entity:
Limited Liability Company (LLC)
Number of Employees:
12000
Alternate Business Name
- F21 OPCO, LLC
Business Management
- Daniel Kulle, CEO
Additional Contact Information
Customer Complaints
I never received my package from order # ********** ordered on 10/25/21. I have been in contact with USPS and OnTrac who said to resolve this with the shipper because neither of them have the package due to incorrect address info from F21. I have the email contact with USPS and OnTrac for proof that USPS was never in possession of the package, and OnTrac delivered it to the incorrect address because forever 21 provided a false address on the tracking info. F21 chat reps I contacted in the last few days keep ignoring my proof and are telling me to wait an extra day before getting a refund, every day that I contact them. I have uploaded proof of this and proof directly from USPS and OnTrac that the package is NOT IN TRANSIT. I emailed the F21 **************** last week and opened a case where I provided this proof and they have yet to respond. My email case # is *****************. Overall, they are stringing me along and ignoring what I am telling them. I am simply asking for a refund of $89.99.Customer Reviews
I placed an order the morning of October 27, 2021 with Forever 21. I paid for Next Day shipping and was charged for it. Forever 21 shipped the product on October 27th and sent an email verifying shipping. No tracking information was given in the email or online. When the product did not arrive i called and asked about a tracking number. I was informed it shipped USPS. USPS DOES NOT SHIP NEXT DAY! It was sent 2 Day propriety which USPS does not guaranteee for two days either. It took 5 days for the package to arrive. I was told Forever 21 does not ship any other way so they actually DO NOT OFFER NEXT DAY although it is an option at check out. The product arrived too late for its intended use. I had to call for a refund on shipping and now they want ME to pay to ship the product back! This company is absolutely horrible to deal with! They use false advertising to lure people into paying for next day shipping while they plan to use a slower cheaper method and pocket the difference. Then they expect you to pay to ship it back if you can't use it because of the delay. Never will I shop there again!
FOREVER 21 is a fashion industry leader making the latest trends accessible to all while inspiring unique style and confidence. With a renewed focus on theВ ...
Enter F21 Track Order number in below online tracking system to track and trace your Courier, Package, Parcel, Shipping Status and Get estimated delivery date information instantly.
F21 Track Order Customer Care :-
Phone number:1-213-741-8257
Contact Email:canadacustomerservice@forever21inc.com
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