Location of This Business
8345 NW 66th St # B1111, Miami, FL 33166-2626
- Customer Service Manager
Additional Contact Information
Customer ComplaintsBought a battery thing called Stratum Balance Styled 60W TC VW APV Box. Attached it to device and set temperature. It overheated. Messed with the settings a bit and it overheated every time, even when set very low. It damaged a $120 device it was attached to. I'd love it if there was recourse for that but don't really expect it. The "TC" part of it is "temperature control." The whole point of it is that it's supposed to heat to a certain temperature and maintain it. Asked for refund. They just keep stringing me along. It's been over two months where they keep promising a refund if I just send them one more video, answer one more question, jump through one more hoop. They fully expected me to open it and solder it to repair it for instance! It's pretty obvious they have no intention of providing a refund or replacement.
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FastTech Customer Care Section:-
Phone number:+1 (917) 436-1422
Contact Hours:Monday to Friday, 9:30 am to 4:30 pm Hong Kong Time