Location of This Business
8085 Century Blvd, Chaska, MN 55318-3056
Alternate Business Name
- HLA USA LLC
- Mike Cousineau, Owner
- Mike Cousineau, Owner
Additional Contact Information
- (800) 229-2901Other Phone
Customer ComplaintsI placed an order with Heartland America for a heater and a pair of shoes. The items were shipped separately by ***** and they claim that the items were delivered but I did not receive the shoes. ***** tracking ************ I have sent 3 or more e mails and called twice to Heartland America about this but I keep getting the same e mail sent back to me and no effort or desire to correct the situation. I have also filed a complaint against *****
Customer ReviewsI opened a free three month trial membership with Heartland America by contacting their customer service center during the month of August. The next month in September my credit card billing showed a billing for $45.29. I called Heartland America as I was supposed to be in a free trial, and they agreed to eliminate charge and the membership. However, a charge of $45.29 reappeared for Heartland America again in October. Continuous contacting Heartland America is with effort as they place customers on long holds over 45 minutes, and often the phone disconnects the call. A message asks consumers to use the internet services which only contains ordering pages. Contacting Visa did not help, as they offered to issue me a new card, and cancel the original card. This is not an acceptable option, as a waiting period will occur for a new card, and I will be inconvenienced. I felt they should have helped with the problem and contacted Heartland America on my behalf. Visa would not contact Heartland America. I was on time to cancel my trial membership and obtain a refund. I made it clear with Heartland America customer service department to cancel the trial monthly club membership. I want them to drop my trial membership, and refund my fees.which should have been free. At this moment I can not be sure if the repeated charge by Heartland America on my Visa card is business dishonesty or a disorganized and understaffed customer service department. Please help me deal with crooked Heartland America's unfair billing. IT should be illegal. Joan ********** ...
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Heartland America Inc Customer Care Section:-
Phone Contact number:1-800-229-2901