Contact Information
Business Details
Location of This Business
140 58th Street, Brooklyn, NY 11220-2521
File Opened:
10/1/2002
Years in Business:
31
Business Started:
12/6/1990
Business Incorporated:
12/6/1990
Accredited Since:
6/26/2009
Type of Entity:
Corporation
Alternate Business Name
- Zuckers
- Giftports, Inc.
Business Management
- Ms. Debra Feiner, President
Contact Information
- Ms. Debra Feiner, President
Principal
Additional Contact Information
Customer Complaints
Ordered a pair of glasses from Jomashop on 08/27/2021. On Sept 3rd, I got a tracking update that showed that the item was delivered. Upon checking all around my front door/community mail box, no item was ever received and nothing was delivered. On the side note, I order things from ****** and other online retailers regularly and never had a package go missing/not show up prior to this incident.I contacted *** on the same day as *** was the courier and I was told by *** customer rep that I need to contact Jomashop directly. Contacted Jomashop and I've explained to them that even though the tracking shows as delivered, I never received the item. They told me they will launch an investigation. (See Photo 'P1') Weeks go by without any response. I've emailed them to follow up a couple times on the status of the investigation (Photo 'P2'). I called again on October 6th after not hearing anything back, and was told over the phone by a Jomashop Representative that the investigation was still ongoing and that I should hold still. Then I get an abrupt email from Jomashop later in the same day (October 6th) that just said "sorry your claim has been denied". without any explanation whatsoever. How could a claim be denied when I never received the package? (Photo 'P3') Then without hearing anything else, I get an email from "U-PIC ********* Services" on Oct 19th telling me that "Jomashop.com has filed a claim through U-PIC ********* Services" and that I need to file an affidavit which I do. (Photos 'P4' and 'P5') It is now Nov 30th and I've yet to hear any updates from Jomashop or U-PIC ********* Services as to where my lost package is.Customer Reviews
I've purchased a few watches from Jomashop and love the savings! Each watch has come complete with "box and papers", exactly like if it was bought at a retail store or boutique. Products come exactly as advertised and packaged well. My last purchases were a Citizen ProMaster Diver's 200m watch (over 65% off retail) and it came in the scuba tank watch "box", and my Rado Diastar in its original Rado packaging, watch box, and watch carrier (over 45% off retail). And both with full warranties! You won't find that with independent ****** and **** sellers.How could one not love getting a 100% original & complete item but not paying even close to 100% retail price?...
Jomashop is a leading fashion retailer in watches, handbags, and sunglasses. We also sell jewelry, crystal, fine writing instruments, apparel, and shoes.
Enter Jomashop Order Status Tracking number in below online tracking system to track and trace your Courier, Package, Parcel, Shipping Status and Get estimated delivery date information instantly.
Jomashop Order Customer Care Section:-
Phone Contact number:(877) 834-1434, (212) 924-9925
E-mail ID:inquiry@jomashop.com
Support Times:Mon–Thu 9 am – 6 pm & Fri 9 am – 3 pm
Mailing Address:140 58th Street Suite 3B Brooklyn, NY 11220
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