Location of This Business
2589 Eric Ln, Burlington, NC 27215-5588
Alternate Business Name
- 800-JR Cigar, Inc
- Ms. Linda Thompson, Manager
Customer ComplaintsI paid nearly $300 to JR Cigars in December for a 12 month subscription box. The first issue I have had with them is they were supposed to send a >$100 free gift, which has still not been received. I have sent several emails to customer service about this, and have not gotten a response. The second issue is we did not receive a shipment at all one month with no explanation, and they still never answered my emails. I spoke with them on the phone on Aug 18 because I changed my address online and wanted to make sure if reflected in what they were seeing so we could continue to receive the boxes. I was told that I would receive a double shipment of this months box to compensate. Today, Sept 8, I spoke with them again because I was told that the boxes would arrive by the end of Aug. One box shipped to the old address (no news on the second box at all) and the only thing they did was charge the card on file almost $30 which may get refunded if they can find the box they incorrectly shipped.
Customer ReviewsFirst I am told that I cannot gift a membership to my boss, because the name of the recipient needs to match the credit card and then I take take advantage of an order for a brand based on the fact they are giving away a free lighter and ashtray. Order comes and I am told, by Carla that its isn't guaranteed and is only while supplies last. Ridiculous, I when on a chat and the person (Carla) I was chatting with basically disconnected when I said was very unhappy. Never ordering from them again!We value your business and regret that you had a less than ideal experience with us. We would like to discuss this in more detail to see how we can improve. One of our team members will be reaching out to you soon regarding this issue. In the meantime, if you would like to, please feel free to also contact us directly at 1-800-572-4427.
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Jr Cigars Customer Care :-
Phone number:(800) 572-4427