Contact Information
Business Details
Headquarters
375 Ghent Rd, Fairlawn, OH 44333-4601
File Opened:
9/27/2004
Years in Business:
93
Business Started:
1/1/1929
Business Started Locally:
1/1/1929
Accredited Since:
6/19/2009
Number of Employees:
5001
Alternate Business Name
- Osterman Jewelers
- Shaw's Jewelers
- Jared - Galleria of Jewelry
- Goodman Jewelers
- J.B. Robinson Jewelers
- Belden Jewelers
- LeRoy's Jewelers
- Marks & Morgan Jewelers
- Weisfield Jewelers
- Gordon's Jewelers
- Kay Jewelers
- Rogers Jewelers
- Kay Jewelers Outlet
Business Management
- Ms. Barb Gruse, Director of Customer Care
- Ms. Kirsten Riede, Complaint Manager
- Ms. Gina Drosos, President/CEO
Contact Information
- Ms. Barb Gruse, Director of Customer Care
- Ms. Gina Drosos, President/CEO
Principal
- Ms. Barb Gruse, Director of Customer Care
- Ms. Gina Drosos, President/CEO
Customer Contact
Additional Contact Information
Fax Numbers
- (330) 670-6704Primary Fax
- (330) 668-5188Other Fax
Phone Numbers
- (330) 668-5000Other Phone
- (330) 995-1583Other Phone
- (330) 665-1994Other Phone
- (330) 867-1557Other Phone
- (330) 723-2051Other Phone
- (330) 345-1546Other Phone
- (419) 529-3434Other Phone
- (330) 923-5200Other Phone
Website Addresses
Customer Complaints
The beginning of November, I took a band and diamonds into the Jared/Warwick RI to have diamonds put back in it. The diamonds were put in it but the ring had a ring guard sodered into it because it had already been fitted to my fiance'. They took the ring guard out so the ring didn't fit, when they weren't contracted to do that and then tried to charge us to refit the ring again. We got that cleared up and through multiple visits finally got the ring back to the adjusted size. I purchased a pair of diamond earrings on November 20, 2021 and returned them November 22, 2021 because I was not happy with the service believing my credit card which was the original tender would be credited only to get a check in the mail on December 3,2021 from Sterling Jewelers for the amount of the return. I didn't even know who Sterling Jewelers was. The charge was left on my credit card when even the refund receipt says the original tender would be credited. I am stuck with a company check for almost $1000 dollars on my credit card. I called the store and spoke to Tara who was very condescending and insensitive. I have spent a lot of money with this company. A LOT!!! I am cutting up their credit card and I will never set foot in a Jared store again. I believe if this is how they do business, it should be posted and it is not. I have never had a company send me a company check and leave a charge on my credit card. Is this even legal when the receipt says original tender?Customer Reviews
When I first saw this ring Jared had, I thought it would be the perfect Christmas gift for my girlfriend. With the steep discount I ordered it. Upon receiving it, the stone was loose in its setting, it looked like they failed to file off all of the molding trees, and the setting itself was not even.When I called to get it returned I find out that I either need to drive 2 hours to the nearest store to get my money back within 6-8 days, or ship it to them and have to wait 30 days for my money. I was just expected to front the money to buy a gift, even though I had already paid for one. I would not buy from Jared as they expect customers to take the fall for their bad quality control. I ended up taking it to my local jeweler and paying out of pocket to fix Jared's mistake....
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Kay Jewelers Customer Care Section:-
Phone Contact number:800-527-8029
Support Hours:
Mon.- Fri. 9am – 10pm ET
Saturday 10am – 10pm ET
Sunday 12pm – 9pm ET
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Kay Jewelers Customer Care Section:-
Phone Contact number:800-527-8029
Support Hours:
Mon.- Fri. 9am – 10pm ET
Saturday 10am – 10pm ET
Sunday 12pm – 9pm ET
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