Location of This Business
9440 Lurline Ave, Chatsworth, CA 91311
- Jeffrey Cohen, CEO
Additional Contact Information
Customer ComplaintsI used the wrong address in my order so it was sent back to whomever sent it. Then when I went to contact them about this I was never responded to. I did not mean to put the wrong number of my address into the Order, but when I realized my error is was too late. And it has been weeks! Since I have gotten my order and I think over a week since I have heard anything back from killer merch please help me! I paid over 80 dollars.
Customer ReviewsThe ups driver lost my package and they told me to contact killer merch and killer merch doesn't have someone on customer service this is the worst experience I've had and one of the reasons I dont like odering online and now it's gotten bigger Hey Monica, I apologize for any inconvenience or frustration you've experienced here! I've looked into this for you and it appears that we responded to the message you sent us yesterday, July 7th, kindly requesting that you file a claim with the courier, UPS, via their website and provide us with a copy of the documentation/claim number you receive from them so we can have it on file for our records and provide further assistance, as is our policy. You can file the claim we've requested using the following link - once you've done that, please send a screenshot/copy of the documentation or claim inquiry you submitted out to us at ****@killermerch.com and we will be more than happy to assist you! I apologize again for any frustration you've experienced! https://www.ups.com/us/en/help-center/claims-support.page Thank you for your understanding!
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Killer Merch Customer Care :-