3502 Woodview Trace #200
Indianapolis, IN 46268-3181
3502 Woodview Trace #200, Indianapolis, IN 46268-3181
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Customer ComplaintsI've filed a warranty claim with Klipsch on a product that has stopped working. I filed the claim 8 days ago, requested an update 2 days ago, and have yet to receive a response from Klipsch (other than the automated response that a support case has been opened). The support ID on this is 252532. Below is the request I made to Klipsch on 09/14/21: One of the RP-600M I purchased from Amazon has failed. Specifically the 6.5" woofer on the speaker is not generating any sound. I have swapped speaker cables, and receiver outputs to verify that the problem is not the cables or the receiver. There is no visible damage, nonetheless the woofer is not working. This was purchased less than a year ago so I believe it should be under warranty. Please advise. Thanks
Customer ReviewsI purchased a home theater surround sound system from them at normal price and one week later, the system went on sale for over $1,000 off. I asked if they would price adjust for me and refund the difference since it was well within the 90 return window and they said they would not. They told me if I wanted the sale price, Id have to ship the entire system back at my expense (very expensive due to the size and weight) before they would offer a refund and then reorder the item. What sense does this make? Why should I send the product back and then reorder it just so they can send it right back to me again. Why not just adjust for the sale price and refund the difference? This is poor customer service and making a customer jump through hoops to enjoy something you are offering everyone else is not how you keep customers happy and returning. How in the world was I supposed to know they were going to run those items on sale a week later?...
Klipsch history dates back to 1946 in a tiny shed in Hope, Arkansas. Learn more about our rise as a premium speaker and headphone brand.
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Klipsch Customer Care :-
Phone number:317-860-8100 / 800-544-1482
Office Address:3502 Woodview Trace, Suite 200,Indianapolis, IN 46268