Contact Information
Business Details
Location of This Business
6160 S Broadway, Littleton, CO 80121-8015
File Opened:
3/14/2000
Years in Business:
10
Business Started:
12/16/2011
Business Started Locally:
12/16/2011
Alternate Business Name
- Land Rover Highlands Ranch
Business Management
- Mr. Steve Burt, Vice President
Contact Information
- Ms. Melodie Garrobo, Receptionist
- Mr. Steve Burt, Vice President
Customer Contact
Additional Contact Information
Customer Complaints
I purchased a $67,000 Porsche Cayenne with only 7500 miles on it from Land Rover Denver from an online ad out of state. When the car arrived, it had and still has only one of the $600 keys, much less the Valet key. I was not informed that it only had one key and I did not ask, just as I did not ask if it had both mufflers or all four brake calipers. I expected the nearly new car I viewed with the salesman on FaceTime. When I complained to ***** ****, the General Manager, his response was since I got such a good price on the car, it "will allow (me) to personally purchase a new key". I feel this is nearly fraudulent and surely an unethical business practice to not properly make disclosures prior to the sale the way one must when selling real estate.Customer Reviews
Land Rover Denver is the reason car dealers (still) have a bad reputation. I buy many cars and have never had one sold out from under me while was I on the way to the dealership with a firm appointment for an exact car. In my case they literally sold the car while I was driving 40 minutes across town for my appointment, I arrived for the appointment at the exact time we agreed to, 11:45AM on 4/24/2021, only to find out it was being sold. I was misled by this business, they made an appointment for me look at a specific car, an appointment they never intended to keep. If they do care to field this complaint, they will likely say they told me it was being sold. This is not true, they did text me, but said it was being looked at, and that text came while was 20 minutes into my 40 minute drive to the dealership, which I didn't even see because I was behind the wheel driving there. Then when I arrived they saw me coming, were already ready for an angry customer...the manager said to me, verbatim, 'we don't hold cars'. Then why make appointments? Then the manager said they have a policy of not holding cars, which I can understand if the appointment is far into the future, but we are talking about MINUTES. They couldn't wait 20 minutes for me to get there. This is the the worst way to treat people and their valuable time. ...
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Land Rover Customer Care Section:-
Phone number:+44 (0) 1926 691 791
E-mail ID:customerservices@store.landrover.co.uk
Contact Hours:Monday-Friday: 9 am – 5 pm
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