Contact Information
Business Details
Location of This Business
Seattle, WA 98104
File Opened:
12/30/2014
Business Started Locally:
1/1/2006
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Alternate Business Name
- LightInTheBox
- MiniInTheBox
- Mini In The Box
Business Management
- Customer Service Manager, Customer Relations Manager
- Mr. Quji Guo, President
Contact Information
- Mr. Quji Guo, President
Principal
- Customer Service Manager, Customer Relations Manager
Customer Contact
Additional Contact Information
Website Addresses
Customer Complaints
I purchased a set of Bathroom faucets from LightInTheBox on 5/27/21 for $152.15. The order number was ****************. The faucets were installed and one faucet works correctly. However, when you turn the handle of the other faucet, water does not flow out. A plumber has inspected the faucet and said it is defective. I have contacted LightInThebox Customer Service about the problem and provided them with the contact information of the plumber as well as the invoice for his services and requested they send me a replacement. As per the Customer Service Rep's initial request, I have also sent LightInTheBox a picture of the installed faucets. I see a large number of complaints have been filed with the Better Business Bureau about LightInTheBox who has given a "F" rating to the firm. LightIntheBox has refused to contact the plumber and has given me the run around., implying the faucet was incorrectly installed. Yet, one of the installed faucets works fine. Instead of sending me a replacement faucet, I have been given an extended run around with the Customer Service rep now saying I need to provide them with a video, yet not specifying what the video actually needs to show? I would like to exchange the defective faucet for a new one.Customer Reviews
Ordered a pair of women's shoes, they sent two completely different models of shoe. The right foot was the shoe I ordered the left was a completely different style. Submitted for a refund and have received two replies, the first offering a 30% refund and the second a 50% refund stating I can keep and wear the shoes. That wouldn't be so bad if the shoes matched. Stay away for this company, I wish I would have read BBB reviews first. ...
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LightInTheBox Holding Co., Ltd Customer Care Section:-
Phone Contact number:+86 10 5908 0008
E-mail ID:litbcs@lightinthebox.com
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