Contact Information
Business Details
Location of This Business
601 High Tech Ct, Greer, SC 29650-4801
File Opened:
2/20/2014
Years in Business:
13
Business Started:
11/10/2008
Business Incorporated:
11/10/2008
Type of Entity:
Limited Liability Company (LLC)
Alternate Business Name
- The Marley Lilly, LLC
Business Management
- Mrs. Kelly Owens, Manager
- Mr. Chad Owens, Owner
Contact Information
- Mr. Chad Owens, Owner
Principal
- Mr. Chad Owens, Owner
Customer Contact
Additional Contact Information
Customer Complaints
I placed an order with this company, and two items were not included in the package. I contacted via email twice and have gotten no response. I have also tried calling them. I always get a busy signal during business hours. If I call outside of business hours, the phone will ring. Their customer service is horrible even when the mistake made is theirs.Customer Reviews
This place has the worst customer service. Had no problem charging my card however. I ordered a gift for my boss, her b-day came and went. Marley tells me they sent it to the post office. They were supposed to ship it to my work. The post office can't find it. Now I'm screwed out of $66.00 And no present for my boss. I tried to call, no one answers the phone. I did the chat, who could only say call the post office. NEVER USE THIS COMPANY, SCAM!!Thank you for your feedback. It's disappointing to see the post office would not leave the package at the business address, outside of business hours, as you requested. Unfortunately, this is not something we can override, as it is the decision of the United States Post Office. I have researched your order experience, and see that our agent made every attempt to assist you with this situation, and see that you did actually pick up the package from USPS on November 17th. We strive to exceed customer expectations and I am sorry we were unable to do that in this case. We are always working to improve our products as well as the customer experience so I will be sure to share your concerns with our customer service teams to see how we can improve going forward. We hope the gift was a big hit with your boss and appreciate your business! Thanks again for your feedback.
From day one, Marleylilly has focused on three areas where we strive to be head and shoulders above the rest: quick order fulfillment, fantastic customerВ ...
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Marley Lilly Customer Care :-
Phone number:(864) 288-1660
Comments