Contact Information
Business Details
Location of This Business
90 Grant Ave, San Francisco, CA 94108
File Opened:
11/20/2013
Number of Employees:
1
Customer Complaints
We bought a Virtuo on July 25th. A few weeks later it started doing this:1. After brewing one 7oz pod, the machine will not brew a 2nd one immediately after. The machine will start up, then flash an orange light twice and stop working. This will continue for about ***** mins after the first pod is done, then it might brew a 2nd.2. Tried brewing one pod, the machine didnt do anything. The button had a solid white light as if it was ready to brew. Tried unplugging, after reboot it did the same thing. Left it alone for **** mins and it randomly started brewing on its own. I had to unplug it during the brew process as it wouldnt stop brewing on its own, also it appeared to be leaking water from the bottom at the same time. Now it doesn't work at all. I called and no one answers, wait times are hours long and nobody helps. I will NEVER buy anything from this horrible company again. We want our money back or a new machine.Customer Reviews
The WORST Customer Service EVER. Do these people QA their calls? Spent 48 mins on the line w/ an agent that kept putting me on hold to validate a coupon!! Kept saying she had to talk to her lead. FALSE Advertisement regarding their coupons and promotions, they say you get free shipping, nowhere does it say you need to spend a min. oh $70...get your pods on ******. Or save $ and get a greco...Super unhelpful CS. Waste of an hour of my life....
Coffee is at the heart of all we do. Yet consumer pleasure is why we do it.
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Phone Contact number:0800 442 442 (UK) or 1800 81 26 60 (International)
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Nestlé Nespresso S.A. Customer Care Section:-
Phone Contact number:0800 442 442 (UK) or 1800 81 26 60 (International)
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