Contact Information
Business Details
Location of This Business
11633 Olive Blvd, Saint Louis, MO 63141-7001
File Opened:
12/1/2000
Years in Business:
24
Business Started:
1/1/1998
Business Started Locally:
1/1/1998
Alternate Business Name
- New Balance - St Louis
Business Management
- Mr. Randy Brown, President
- Ms. Laura Morrison, Vice President
Contact Information
- Ms. Laura Morrison, Vice President
Customer Contact
Additional Contact Information
Fax Numbers
- (314) 646-1578Primary Fax
Phone Numbers
- (314) 872-2929Other Phone
Customer Complaints
I purchased a pair of running shoes from a store. A few weeks later the inside of the shoe started breaking and poking my toes. I emailed, text, and called the company to tell them about my defective shoe (May). The person on the phone sent me an email with a link to submit a complaint. I also went to their website and clicked on the link to file a complaint. I submitted pictures, details, and all the information they asked for. Over a month later they emailed me back asking for the same information. I sent it again and then received the same email asking for the information again. I have records of all of my interactions with them.Customer Reviews
Absolutely awful company. I placed an order with them in the beginning of December for a Christmas gift. I then discovered a better option for the person. I messaged the company to cancel the order because it was still processing. Request was denied, while item say in processing. I then received the item and started the return process. I also had to wait another 10-20 days for a return label because I didn’t have a printer and the company doesn’t offer the QR code option like **** does. So I waited. I then made the return. I was then told I have to wait until the return gets there to have the funds processed. I messaged again when the item was received by the company (I kept the tracking number). I was then told it takes 10 days for them to process refunds after the package is returned. (The package was never even opened. I simply retagged the bag they sent me.) I waited 10 days. Contacted the company again. I was told it’s 10 business days so I have to wait a until a specific date. I contacted on that day and was told that I have to wait another day for my refund because they don’t count the day the item was received. I still have not received a refund. & they have the item....
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Phone Contact number:(800) 595-9138
Hours Of Operation:MON – FRI 7 AM – 7 PM (CT)
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