Contact Information
Business Details
Headquarters
209 S Meldrum St, Fort Collins, CO 80521-2603
File Opened:
4/11/2002
Years in Business:
24
Business Started:
1/1/1998
Business Incorporated:
1/1/1998
Accredited Since:
2/1/2005
Type of Entity:
Limited Liability Company (LLC)
Number of Employees:
1000
Alternate Business Name
- TreeFrog Developments Inc
- Life Proof
- Otter Shop
- LifeProof
- OtterBox
Business Management
- Ms. Laura McFarland
- Mr. Jim Parke, CEO
- Mr. Steve Nisbet, President
Contact Information
- Mr. Steve Nisbet, President
Principal
Additional Contact Information
Phone Numbers
- (888) 533-0735Other Phone
- (970) 825-5650Other Phone
Website Addresses
Customer Complaints
On November 10th, I ordered an Otterbox case as a Christmas present. Order number # ********. I realized I ordered the wrong size case and needed to return this order. I attempted to fill out the return form online for it to say it was "temporarily unavailable." I called after waiting several days to see if it would be up again for me to fill out. When I called, I was told they were experiencing problems and I would be put on a list to be emailed the return information once the system was back up so I could place the returned item in the mail. I have not received an email and I have called Otterbox two more times where I have been placed on hold for longer than 45 minutes each time with no customer representative speaking with me.Customer Reviews
OTTERBOX Return complaint! I am trying to return an Otterbox case as it is too bulky for my taste. The return link on the website does not work so I called Customer Service 3 times now. 1st call 40 min hold, 2nd call 45 + min hold, 3rd call yesterday 50+ min hold. Each time I was told they have an issue with a link to do a return. I was told it has now been over 30 days since this issue started with the broken link. I asked them if they were going out of business as NO company I know of has a broken link for over 30 days. Did they get hacked and don't want the public to know??? All I want is a return label to return the item and be done with it. I was told they could send me an email with instructions on getting an RMA through the Post Office but it would be a $5 charge. I agreed to it because I do not have all this spare time to waste on calling Customer Service etc. 3 times. She said she would send an email with instructions on how to do this. I said ok, and hung up. I then looked and saw an email that my order had been delivered!!! No Kidding and NO instructions on how to go through the Post Office. I then wrote an email (Nov 29th) to the CEO. Due to this whole experience, I will never order another item from this company as this is totally unacceptable Customer Service!...
OtterBox began like many start-ups – built on a dream, created out of a garage. Starting with something as simple as a box, OtterBox was created in 1998 and ...
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Otter Products, LLC Customer Care Section:-
Phone Contact number:1-855-688-7269
E-mail ID:customerserviceemea@OtterBox.com
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Otter Products, LLC Customer Care Section:-
Phone Contact number:1-855-688-7269
E-mail ID:customerserviceemea@OtterBox.com
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