Contact Information
Business Details
Headquarters
19601 N 27th Ave, Phoenix, AZ 85027-4008
File Opened:
2/8/1991
Years in Business:
35
Business Started:
1/1/1987
Business Started Locally:
1/1/1987
Business Incorporated:
1/1/1987
Type of Entity:
Corporation
Alternate Business Name
- PetSmart #1970
- PetsMart.com
- Pet Smart
- Pets Mart
- PetSmart Inc
Business Management
- Ms. Nancy Schmidt, District Manager
- Ms. Carol Cox, Senior V.P. of Human Resources
- Mr. Daniel Tisch, Store Operations
Additional Contact Information
Fax Numbers
- (623) 580-6554Primary Fax
- (623) 580-6527Other Fax
- (623) 580-6502Other Fax
Phone Numbers
- (480) 898-3100Other Phone
- (623) 849-4331Other Phone
- (602) 494-1200Other Phone
- (623) 486-9600Other Phone
- (480) 641-9000Other Phone
- (480) 661-6611Other Phone
- (480) 839-5188Other Phone
- (602) 375-0095Other Phone
- (623) 873-1130Other Phone
- (623) 486-2999Other Phone
- (602) 944-7070Other Phone
- (800) 738-1385Other Phone
- (815) 397-7880Other Phone
- (623) 587-2516Other Phone
- (503) 644-7901Other Phone
- (623) 580-6100Other Phone
Customer Complaints
Started an active care plan on May 5, 2020 for my dog Zero with Petsmart for $60.75 monthly. The vet gave him Trifexis. Once I started giving this to him I told him he throws up after taking this. So I requested for something else. In Dec. they told me that they send out a prescription to Chewy, we waited and the order was cxl because Petsmart never send in the prescription for Simparica. We called and their response was they will speak to the vet and see whats going on. We never got a response back. Took our dog back in October 8,2021 we requested for his flea med again and once again they said they will send the prescription to chewy which we never got. Took our dog again in Nov. and now is when they gave us his flea med. After paying for a whole year for a plan that included his flea med, they decided to change his plan without my knowledge just to charge me an extra $144.49 for his flea medicine. I'm requesting for a refund on the plan or a refund on the flea medication. Petsmart also gave my dog the Bodetella and the Pyrantel Pomoate twice back to back 10/8/20201 and on the 11/3/2021.Customer Reviews
Horrible experiences with them that I have publicly posted. Horrible grooming policies which do not coincide with their online policies. ...
See www.petsmart.com/help or store associate for more details. ... The Pharmacy at PetSmart, select merchandise from various brands, services, gift cards, ...
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PetSmart Inc. Customer Care Section:-
Phone Contact number:1-888-839-9638
Help Hours:7 am – 12 am EST, Monday to Friday
Comments