Contact Information
Business Details
Location of This Business
2480 SAM HILL ROAD SUITE 101, MONTO PARK, CA 94025
File Opened:
11/19/2020
Number of Employees:
1
Business Management
- Mr. Customer Service, Manager of Client Services
Contact Information
- Mr. Customer Service, Manager of Client Services
Principal
- Mr. Customer Service, Manager of Client Services
Customer Contact
Customer Complaints
Order date: 29SEP2021 Item Arrival: 02NOV2021 Price Paid (pre-tax): $799 After purchase of this item, the price dropped by $100. I reached out to the customer service team (Appliances team) and am told they are not the department (get transfered to e-commerce) then they tell me wrong department. Just a mess from the get go. Anyways, I am told to call back once the item shipped because they could not do anything at this time. I call when the item ships and again, I am greeted by confusion as to who the proper department is to handle this. I totally understand if this was a small company, but this is Samsung. I am now told to call back when the item arrives.Fast forward to arrival, I call the same day and I am once again greeted with confusion. Extremely frustrated at this point, I ask for proper instructions please. The representative tells me that the e-commerce team has been forwarding messages to them because they don't want to work. Ok. He then tells me I need to send an email to: *Customer Reviews
Very unreliable tried all sources to fix problem to no avail ...
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Phone Contact number:1800 40 SAMSUNG (7267864)
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