Contact Information
Business Details
Headquarters
200 Domain Dr, Stratham, NH 03885-2575
File Opened:
8/28/1995
Years in Business:
43
Business Started:
12/20/1978
Business Incorporated:
12/27/1978 in NH, USA
Type of Entity:
Corporation
Number of Employees:
7500
Alternate Business Name
- Timberland, a Division of VF Outdoor, LLC
Contact Information
- Lynne DiStefano, Paralegal
Principal
- Jim Pisani, President
Customer Contact
- Debbie Kontautas, Paralegal
- Karen Bouchard, Legal Assistant
Other Contacts
Additional Contact Information
Phone Numbers
- (888) 802-9947Other Phone
Customer Complaints
On 10/24/2021. I ordered a pair of Timberland boots from the website (Order No: *********) and the total cost for the merchandise was $170.00 plus tax. Shortly after receiving the boots, I noticed something different about them. I currently own five pairs of Timberlands shoes, so I'm pretty knowledgeable about their products. This last pair is problematic. They don't fit right and after several attempts to break them in they're still giving me problems. I've only worn the boots once. I did reach out to their Customer Service Department and was told basically there is not much I can do other than file a warranty claim, and I was not allowed to return the boots. I recently went out a purchased the same boot on 11/26/2021 from a retailer near my home and the boot fits fine. I'm deeply peeved how Timberland has chosen to handle this matter and will not allow me to return the shoes and issue me a refund.Customer Reviews
I ordered a pair boots from Timberland and sent them back via UPS. I called to get an update on my return from customer service and was told the boots were received on November 17th, however; I haven't received any notification about my return and was told it could take up to 20 days to process and receive my refund. This is unacceptable and it was my first and last time ordering from Timberland.Timberland makes every effort to process returns as quickly as possible and we are sorry that we fell short of this Consumer's expectations. Upon confirmation of receipt of a return at our Distribution Center, , "...a refund will be credited to the initial form of payment in 7 to 10 business days...." as stated in our return policy on ******************. It should be noted that processing time does vary seasonally. The Consumer states that the return was received by Timberland on November 17 therefore, 10 business days would be December 1 which is within the estimated timeframe. Thank you.
Timberland designs, engineers, markets, distributes and sells premium-quality footwear, apparel and accessories for men, women and children, as well as a line ...
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Timberland Customer Care Section:-
Phone Contact number:1-888-802-9947
Support Timing:Monday-Friday: 8 AM – 12 AM EST
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Timberland Customer Care Section:-
Phone Contact number:1-888-802-9947
Support Timing:Monday-Friday: 8 AM – 12 AM EST
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