Contact Information
770 Cochituate Rd
Framingham, MA 01701-4666
9:00 AM - 5:00 PM
Business Details
Headquarters
770 Cochituate Rd, Framingham, MA 01701-4666
File Opened:
7/15/1960
Years in Business:
66
Business Started:
1/1/1956
Business Started Locally:
4/17/1962
Business Incorporated:
4/9/1962
Type of Entity:
Corporation
Number of Employees:
286000
Alternate Business Name
- TJX
- Zayre
- AJW Merchants
- Commonwealth Direct Marketing
- Code Blazer
- Sierra Trading Post
- HomeSense
- Marshalls
- T.J. Maxx
- HomeGoods
- T.K. Maxx (U.K.)
- Winners Apparel (Canada)
Hours of Operation
Primary
M: | 9:00 AM - 5:00 PM |
---|---|
T: | 9:00 AM - 5:00 PM |
W: | 9:00 AM - 5:00 PM |
Th: | 9:00 AM - 5:00 PM |
F: | 9:00 AM - 5:00 PM |
Sa: | Closed |
Su: | Closed |
Business Management
- Ms. Jessica Plant, Customer Service Supervisor
Contact Information
- Ms. Christine Heafey, Customer Service Supervisor
- Ms. Jessica Plant, Customer Service Supervisor
Customer Contact
Additional Contact Information
Phone Numbers
- (800) 926-6299Other Phone
- (800) 888-0776Other Phone
- (855) 660-4663Other Phone
Customer Complaints
On November30th,2021 I scheduled a payment for the amount of $4,877 on my TJX rewards credit card.This payment was scheduled to be charged from my the bank account on December2nd,2021. On December1st I made an adjustment to the scheduled payment-I simply updated the payment from $4877 to $5000. On December 2nd, 2021- when I checked the bank account I scheduled the payment with, TJX had charged me for both payments the $4877 and the $5000. On December 2nd once I realized that had happened- I called right away. I spoke to a customer service rep who said I would have to allow for both payments to be processed and posted on the account in able for them to issue a refund. He said once both payments are posted on the account they would be able to issue a refund in ***** hours. I called again today 12/3/2021 since I saw both payments had posted- spoke to another representative explaining the situation again- she said since the payments had posted they were not able to issue the money directly bank into the bank account that they would have to wait a 7 day grace ****** and THEN they would be able to issue a check for the amount of $4877. I asked how it was possible the first agent told me it would take ***** hrs once the payment posted now its **** business days. I am very frustrated and confused as to how they do not have a well informed staff- especially when it comes to situations like this dealing with large amount of money. I would like a full refund of the mistakenly charged amount of $4877 back into my account or the process to be expedited. I should not have to wait **** days for money that I had because it was paid directly from my account and on top of that it was not my mistake-if the online website didnt recognize updating a payment from creating a new payment I should not be punished for that. It is incredibly shocking that I have been a loyal customer for 3+years whos never made a late payment and I know how to schedule/update a payment and they refuse to helpCustomer Reviews
Im filling a complaint with BBB, ************************************* At the ************, **, employee by the name ***** just defraud/lie/disgusting dishonest and tricked me to applying for a different credit card. She told me that the TJMAXX card that I currently hold that is old. And she should needed to upgrade and I needed to upgrade it. And that the credit card company are not running my credit thats its just a soft verification thats why I needed to just signed the bottom of the application that it. Every thing she told me was a lie and dishonest....
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TK Maxx Order Customer Care :-
Phone number :01923 473561
Contact Email :customerservice@tjxeurope.com
Support Hours:09:00 – 17:30 (Monday – Friday)
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