Location of This Business
27 West St, Red Bank, NJ 07701
- Mr. Michael Troy, President
Customer ComplaintsTroy Container Lines (specifically Jon and Nicole) are telling me to pay fees (that I need to dispute) before picking up a small shipment. Jon and Nicole are refusing to take responsibility that they are the ones charging the fees. They keep telling me that Ashley from Portever Shipping charges the fees, but Ashley disputes that. They won't tell me who they're collecting the fees for, providing me no way to dispute them. The seller even says that Troy CL is the one charging the fees. Jon and Nicole have been sending me around in circles for 9 days back and forth via email.
Customer ReviewsI would not recommend this company. As an professional that has used many agents for relocation, I was attracted to this company due to what appeared to be competitive pricing. Once they collected my items in ****** and the items were no longer in my control I found them to be dishonest with the quoting of the transportation cost and additional expenses. There in connection with the importation from ** to the ** as it related to individuals left much to be desired. When I asked for clarification of my invoice and proof of the amounts they said they incurred on my behalf could not provide the evidence of the additional charges they said they incurred. They missed the deadline agreed for the arrival of my items due to their own delay which in turn lead me to incur additional costs of transportation when the items finally turned up....
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Troy Container Line Ltd Customer Servivce :-
Telephone number :1-800-331-0058
Working Hours:8:30 AM – 5:30 PM (Monday – Friday)