Contact Information
228 Park Avenue, Suite 45956
New York, NY 10003-1502
Business Details
Location of This Business
228 Park Avenue, Suite 45956, New York, NY 10003-1502
File Opened:
9/25/2015
Customer Complaints
I have ordered a drone kit from banggood.com. the kit was advertised to have the eachine novice 3 drone, the eachine ev800 goggles and the jumper t lite radio. It was very clear that is the items in the pictures and it was plainly stated in the product description. Once I received the kit I was upset to find that the radio was the eachine ER8, a much poorer quality radio, and not what I paid for. I contacted the company through a claim and they told me I was wrong and they have sent me the correct items despite photos being provided as proof. They offered a refund once I filed a dispute through PayPal however I would have to pay for shipping, checking prices for shipping the lowest I could find would be $76 and the next being $330. Obviously with shipping being so expensive back to China I would be basically wasting money. I believe banggood.com should admit their fault and offer the shipping and a refund of the item as well as update their item photos and description so they cannot be charged with false advertisement.Customer Reviews
I bought a new phone from banggood, end up returning it before it shipped, but banggood only returned the charge of my phone, not the shipping.I have to talk to banggood 3 times, but never get my shipping cost back. I have to use my credit card purchase protection to get my money back.Thanks!...
Founded in 2006 in Guangzhou, Banggood is a global leading direct-to-consumer online retailer, providing well-selected products that are highly ...
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Banggood Customer Care Section:-
Phone Contact number:+00852-35903678
E-mail ID:cservice@banggood.com
Support Timing:Mon. – Sat. from 9 am to 6 pm – GMT + 08:00
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