Location of This Business
8001 Old Troy Pike, Dayton, OH 45424
Alternate Business Name
- Gander RV & Outdoors
- Tom Deeds
Customer ReviewsI purchased a 2021 East West SilverLake Travel Trailer from this location. Two days later this was already at their service repair shop x one week due to electrical and A/C issues. This had to be returned again for warranty work 3/2021 for leaky sink, linoleum repair, slide out issues, fridge/freezer door not level, stove never worked, TV reception. Service department claims they completed repairs and never did. As far as I'm concerned, billed fraudulent charges to the warranty company. Travel trailer had to be shipped to Piqua, and now Richmond, IN and still is under repairs for these items and more. Poor turn around times on parts and service. RV sits for weeks and months. Over promises completion times and doesn't deliver those. Lies about repairs and part arrival times. Basically my NEW trailer is being rebuilt. Manufacturer clearly to blame due to inefficent service as well. I would never buy another East & West Product again!! I have paid over a years worth of financial payments for a trailer I barely have been able to use. Going to the BBB and may end up filing a claims suit as well againts all involved. If I could give a "zero" star I would.
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Gander Mountain Customer Care Section:-
Phone Contact number:888-5GANDER (1-888-542-6337)
Support Hours:Monday – Saturday 8:00 AM – 9:00 PM ET & Sunday 9:00 AM – 9:00 PM ET