Contact Information
2601 Harbor Bay Parkway
Alameda, CA 94502
Business Details
Location of This Business
2601 Harbor Bay Parkway, Alameda, CA 94502
File Opened:
5/23/2013
Years in Business:
55
Business Started:
1/1/1967
Business Started Locally:
1/1/1967
Type of Entity:
Corporation
Number of Employees:
1
Customer Complaints
We purchased a Jan ***** Right Pack Blue Dusk Back Pack from a 3rd party retailer on August 13, 2021; the arm strap on the back pack tore due to poor quality/craftsmanship. If the backpack was ordered from Jan ***** directly they would accept returns for the product for 60 days, however, the 3rd party will only accept for 30 days, we were on vacation for 10days and were unable to get to return the back pack with in the 30 day time frame. Jan ***** will repair but only if we send the back pack to them, thus incurring an additional charge approximately $10. Jan ***** should require their 3rd party sale companies to accept returns for ************************************************************************************************** repair at their expense. As a customer, I should not have to incur additional charges due to their poor craftsmanship/quality.
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JanSport, a VF Company Customer Care:-
Phone Contact number:1-855-818-5966
Email ID:js_customer_services@vfc.com
Support Hours:Monday through Friday 8 AM – 4:30 PM
Postal Address:2601 Harbor Bay Parkway, Alameda, CA 94502 USA
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