Contact Information
Business Details
Location of This Business
5786 Northwest Highway, Crystal Lake, IL 60014
File Opened:
12/21/2020
Years in Business:
24
Business Started:
11/12/1997
Type of Entity:
Corporation
Business Management
- Mr. Warren Eisenberg, President
Contact Information
- Mr. Warren Eisenberg, President
Principal
- Mr. Warren Eisenberg, President
Customer Contact
Customer Complaints
I returned a damaged item to Bed Bath and Beyond for a refund. They received the item on Feb 22nd. As of today I still do not have my refund. I have been told by 3 different people that I can expect my refund in 5-7 business days. The last person I contacted promised to resolve the issue herself and provided me with a direct email to her if I did not receive my refund. She also mentioned the only way to get the refund processed was from the warehouse and that they couldn't process it on their end when I asked for someone higher up. This was on Mar 9th. I reached out again on March 23rd with a response received the next day that she reached out to the warehouse. Sent another email on March 29th with no response. I sent another email today on April 6th and mentioned contacting BBB and while starting this complaint, i received a response that they went to a supervisor and they can get me a refund. It shouldn't take mentioning BBB to get something to happen. Especially after I wCustomer Reviews
Anytime I've had the misfortune to go into their stores in ***, it's a huge cavern. You ask a rep where something is and they say 'over on the other side of the floor'. God forbid they actually SHOW you or ****** you to the item (like in the old days, when stores knew what CUSTOMER SERVICE meant...). So you go to the 'other side of the floor', only to ask someone else who replies 'I don't know' or 'I think it's over there somewhere (pointing)' etc.I recently got a BBB flyer in the mail that I did NOT request. I hate junk mail. It is utterly wasteful. So I went on their site to send an email (Contact Us or else find an email address). They had NEITHER on their site. Just a phone number or Chat option. Called the phone #. On hold THIRTY FIVE minutes. Also tried CHAT. WAITING THIRTY MINUTES for a rep, then rep decided to just END CHAT.At the root of all this is (yet another) company where it's all about maximizing profits for the company leaders and any shareholders. It is NOT about providing a quality product. NOT about providing a nice experience or service to customers. NOT about valuing their employees. That's just hollow TALK. It's all about PROFIT, and letting everyone else involved (customers and low-level employees) suffer....
Bed Bath & Beyond Inc. is an American chain of domestic merchandise retail stores. The chain operates many stores in the United States, Canada, Mexico, ...
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Bed Bath & Beyond Inc Customer Care Section:-
Phone Contact number:1-800-GO-BEYOND (800-462-3966)
E-mail ID:facebook@bedbath.com
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Bed Bath & Beyond Inc Customer Care Section:-
Phone Contact number:1-800-GO-BEYOND (800-462-3966)
E-mail ID:facebook@bedbath.com
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