Contact Information
Business Details
Headquarters
111 Broadway, Lynbrook, NY 11563-3282
File Opened:
2/17/2010
Years in Business:
7
Business Started:
11/22/2014
Business Incorporated:
11/22/2014
Type of Entity:
Corporation
Additional Contact Information
Customer Complaints
I ordered four 8x10 framed photo canvases from **************** and asked about combined shipping prior to the purchase. I was told that they could not combine shipping because they had to package each frame with adequate protection. So, I was charged $20.95 each for the four frames for a total over $80 just for shipping but I agreed because I wanted each canvas/frame to arrive in the best condition of being wrapped in its own box. YET, when the order arrived, it came not only with everything in one box but the four frames butted up against one another. I'm unhappy because I asked them ahead of time if they'd combine shipping and they said NO, yet when it suits them to increase their profits--then they do. This is unethical business practices at it's worst.Customer Reviews
We ordered 6 pictures from this company. They charged us shipping of $26.48 per photo, a total shipping cost of $158.88. We received 4 photos total. 2 were a smaller size than ordered, and 2 photos were not in the package. The photos were very poor quality and they were not centered, and the heads and body were cut off and rolled on to the side of the frame where you can not see unless you were standing above the picture. They insisted that we wanted it that way and refused to make it right. We requested our money back as any consumer would for such poor quality and workmanship. Not to mention that 2 picture were not in the package and we had paid for the shipping and the pictures that we did not receive. We contacted them and of course they were on the defense instead of treating us like consumers and giving our money back, they instead offered us a discount to reduce the photos that we did not get shipped to us that we did pay for. All 4 pictures were wrapped in cellophane wrap and put into one box. We contacted *** and determined that the shipping for that one box of 4 photos cost $14.47 to ship. So to say shipping cost of $158.88 is a bit excessive and I feel ripped off by a dot com company. I still have no solution for this. They have all of our money for a product that was so poorly done and not receiving all of the poorly processed photos. I would be a shamed to put that type of work into family’s homes to hang on their walls for all to see the poor quality and heads cut off and people not centered in a photo. Do you see the point here yet because it is quit clear that this business does not know what they are doing and they are taking peoples money and not delivering a quality product. I hope that people get to see this review. Keep your money.Hello *****, Thank you for the review and feedback and apologies for any inconvenience caused. I am currently working with ********* via email to resolve this for you both. Any further questions or information can be provided to me via our email correspondence. We appreciate the opportunity to correct this for you. Thank you, Susi Customer Operations Manager
Preserving your special moments for over 10 years. We are a top destination for printing photos on high-quality products and specialize in canvas prints.
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Phone number:(855) 637-2253
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