Location of This Business
100 Greenwood Industrial Pkwy, McDonough, GA 30253-7522
Customer ComplaintsOrder number: XXXXXXXXXXXXX I purchased a pair of glasses on July 31, 2021. Upon purchase, I entered my insurance information. When I checked out, my information was removed and I could not change it. I contacted the company to submit the claim on my behalf because my insurance company only allows it to be done this way. I have contacted the company several times and have been told it was filed. It has not. As I look at the receipt, it says my order date is August 1, when it is not. My second issue is I purchased a pair of glasses and need to exchange them. This company says I have to completely return the product and repurchase. Doing so will cause me to lose my insurance benefits as it will change my original date of purchase. A supervisor contacted me and left a voicemail but did not leave a phone number to call back. I called the number back and received a generic recording then it disconnected.
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