Contact Information
Business Details
Location of This Business
1430 Dodge Ave, Helena, MT 59601-2945
File Opened:
8/14/2006
Years in Business:
88
Business Started:
3/1/1933
Business Started Locally:
3/1/1933
Business Incorporated:
3/1/1933
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:
Corporation
Alternate Business Name
- MTS Freight
- AA Moving Storage & Transfer
Business Management
- Mr. Mark Dowdy, Secretary
- Mr. Jeff Belcher
- Mr. Art Villa
- Mr. Steve Mergenthaler, President
Contact Information
- Mr. Mark Dowdy, Secretary
- Mr. Jeff Belcher
- Mr. Art Villa
Principal
- Mr. Steve Mergenthaler, President
Customer Contact
Additional Contact Information
Fax Numbers
- (503) 262-4861Other Fax
Phone Numbers
- (503) 262-1292Other Phone
- (208) 344-4745Other Phone
- (406) 727-6959Other Phone
- (406) 549-8590Other Phone
- (406) 442-9470Other Phone
- (406) 257-8570Other Phone
- (406) 494-1088Other Phone
- (800) 826-5463Other Phone
- (406) 655-4964Other Phone
- (406) 388-5711Other Phone
- (303) 494-1088Other Phone
- (801) 975-1271Other Phone
- (509) 891-2716Other Phone
- (406) 422-4356Other Phone
- (888) 229-1409Other Phone
Customer Complaints
*********, a biotech company headquartered in Utah using AI to discover treatments in a wide variety of therapeutic areas, including rare diseases, engaged Mergenthaler, a moving company, to move a number of office and laboratory items, including fragile items, to its new headquarters in October of 2018. Mergenthaler and ********* agreed that Mergenthaler would wrap and protect fragile items adequately during the move. During the move, ********* was shocked to witness several Mergenthaler employees consuming alcohol during their services for ********* and immediately notified Mergenthaler of the issue. In addition to its employment of individuals under the influence of alcohol, Mergenthaler failed to adequately wrap and protect fragile equipment as agreed upon. Due to the use of alcohol and/or the failure to adequately wrap the equipment, a number of items were damaged, including items essential to *********'s operations. When the damage was identified, Michael H******* of Mergenthaler, speaking on behalf of Mergenthaler, apologized and assured ********* that Mergenthaler would take care of it. As instructed by Mergenthaler, ********* immediately set about replacing and repairing the items to avoid further disruption to its operations, and filed a claim with the insurance company that Mergenthaler engaged to insure the value of the move. After collecting information from both ********* and Mergenthaler, the insurer denied the claim. ********* asked Mergenthaler to assist in addressing this with the insurer, and Mergenthaler refused. Mergenthaler also refused to provide the insurance policy or any other information to ********* to assist ********* in disputing the insurer's denial. ********* now seeks monetary compensation of approximately $37,000 directly from Mergenthaler for the damaged items.
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Customer Care :-
Phone number :800.432.3991
Contact Email :Denver_ops@mtsfreight.com
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