Contact Information
Business Details
Headquarters
2500 S Pacific Hwy, Medford, OR 97501-8724
File Opened:
1/1/1952
Years in Business:
108
Business Started:
1/1/1914
Business Started Locally:
1/1/1914
Business Incorporated:
9/28/1945
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:
Corporation
Alternate Business Name
- Harry & David Inc
- Harry & David Holdings Inc
- Bear Creek Orchards Inc
- Harry & David Wholesale
- Harry & David Operations Corporation
- Harry & David Bellevue Stores
- Harry & David Seaside Store
- Harry & David SuperMall of the Great N W
- Harry & David Lincoln City Factory Stores
- Harry & David Bend Factory Outlets
- Harry & David Outlet Shops at Burlington
- Harry & David Columbia Gorge Premium Outlets
- Harry & David Woodburn Company Stores
- Harry & David Country Village
- Harry & David Seattle Premium Outlets
Related Businesses
Business Management
- Ms. Kay Hong, President/CEO
- Mr. Todd Campbell, Complaint Handler
- Mr. Chris McCann, CEO
- Mr. Steve Lightman, President
- Ms. Teresa Guillory, Complaint Manager
- Ms. Shirley J Boyce, Executive Services Team Supervisor
Contact Information
- Ms. Kay Hong, President/CEO
- Mr. Todd Campbell, Complaint Handler
- Mr. Chris McCann, CEO
- Mr. Steve Lightman, President
- Ms. Shirley J Boyce, Executive Services Team Supervisor
Principal
- Ms. Teresa Guillory, Complaint Manager
- Ms. Shirley J Boyce, Executive Services Team Supervisor
Customer Contact
Additional Contact Information
Fax Numbers
- (360) 716-3501Other Fax
Phone Numbers
- (541) 864-2362Other Phone
- (877) 322-1200Other Phone
- (425) 451-4805Other Phone
- (503) 717-9163Other Phone
- (253) 939-5771Other Phone
- (541) 994-8648Other Phone
- (541) 317-9783Other Phone
- (360) 757-2115Other Phone
- (503) 666-6550Other Phone
- (503) 981-7021Other Phone
- (541) 864-2277Other Phone
- (360) 716-3500Other Phone
Customer Complaints
12/11/21 I place an online order and am advised if I pay extra $3 I can receive free shipping for 1 year. Later, I place a second order and am charged shipping despite having paid for Celebration Passport free shipping. I spent over 2 hours on the phone trying to get this corrected. Customer service can resolve NO problems, and a supervisor is NEVER available. Second rep. told me she could refund shipping on second order, then said system would not let her would that be ok? No, that isn't okay - I paid for free shipping. Then she stated she COULD refund the shipping - but instead of that she actually created an entirely new order without my knowledge. I received an email for that order (that I didn't approve) - and was billed for the order. Now upon looking at my card account: I have been been twice for order *************** (once on 12/11 and again 12/12), I have been billed improperly for order *************** (there should be no shipping on this order), I was NOT refunded shipping on this order as service rep stated, but instead she made a THIRD order #********** which was sent to my via email (does not show in online Harry and David account) - and though the third unapproved order reflects total of $38.43, they billed for this order amount of $42.49. When calling in today about ALL of the above, service rep informs me he must talk to supervisor, after 10 minutes tells me supervisor is too busy. The customer service reps do try to do what they can - but the severe language barrier and lack of supervisors make this an absurd system to deal with. I do not have unlimited hours in the day to try to get someone on the line to correct these issues. I need: 1) The double charge on order *************** credited, shipping on order *************** refunded, and I need a refund and cancellation on order ********** that I did not ask for nor authorize.Customer Reviews
Worst **************** ever!!! They took my order and my money with specific instructions to deliver two orders to my largest customer and they only delivered one order. Their customer service people do not speak good English and I literally spent at least 3 hours trying to get it resolved with no resolution!!! I WILL NEVER ORDER ANYTHING FROM HARRY & DAVID AGAIN AND WARN CUSTOMERS ABOUT MY POOR EXPERIENCE ...
Since 1934, Harry & David has grown to become America's premier choice for gourmet gifts. From our handpicked fresh fruit to our hand-packed gift basketsВ ...
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Harry And David Customer Care :-
Phone number:1-877-322-1200
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