Contact Information
Business Details
Headquarters
Dept. 980 PO Box 20980, Atlanta, GA 30320-0980
File Opened:
11/1/1966
Years in Business:
93
Business Started:
1/1/1929
Business Incorporated:
5/10/1967
Accredited Since:
11/1/1966
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity:
Corporation
Alternate Business Name
- Delta Air Line Sky Miles
- Delta Air Lines, Inc.
- Delta Air Cargo Shipping
- KLM Royal Dutch Airlines
- Klm Royal Dutch Airline Crg
- Central Baggage Service Corporate Customer Ca
- Delta Airlines Benefit Trusts
Business Management
- Ms. Patricia C. O' Regan, Corporate Customer Care
- Mr. Ed Bastian, CEO
- Mr. Christopher Moten
Contact Information
- Ms. Patricia C. O' Regan, Corporate Customer Care
Principal
- Ms. Patricia C. O' Regan, Corporate Customer Care
Customer Contact
Additional Contact Information
Fax Numbers
- (404) 677-6238Other Fax
Phone Numbers
- (404) 765-5000Other Phone
- (800) 325-3999Other Phone
- (404) 715-2600Other Phone
- (800) 241-4141Other Phone
- (800) 352-2746Other Phone
- (404) 684-0350Other Phone
- (888) 880-3412Other Phone
- (404) 677-6225Other Phone
Customer Complaints
I purchased airfair for my family January 2020. A few days after I purchased, I realized I purchased the wrong tickets. I had to pay a large fee on top of original purchase price for each ticket (4 tickets) to accommodate my families needs. In March delta changed our flights getting us home a whole day later and needing us to spend the night in **************. That did not work for my family, we had to be home for work and kids had school. They told me I could cancel and get a full refund. After the refund was issued I noticed they did not refund me the large fee I paid to change our tickets in January. I have contacted delta numerous times and have been told "you chose to change the tickets and we won't be refunding that amount" after they changed our tickets by a whole day. I have been waiting on a call back for about 5/6 months now from A higher up in regards to this issue and have yet to hear back. I want my money back that I paid to accommodate my family and then delta screwed our flights up after the fact.Customer Reviews
I just had the most frustrating experience with their "customer support" ...I haven't accessed my account for years because I haven't flown for the last 9 years and my email and street addresses are now defunct. I tried the Forgot Password link online and was given 2 options, to receive an email verification (at my defunct email) or answer 2 security questions. Obviously, I had to choose the questions which I know I answered correctly but Delta's system rejected them. I tried 3 times and was locked out so I called Delta, opted for a text message for assistance and was sent a verification form link which I filled out, then was told that I would be locked out for 2 hours. So I waited 2 hours and nothing is different. I messaged for help on the Delta web site and was told that I have to wait up to 48 hours for the verification form to be processed. I told them that I had received no notification at my current email address that Delta had received my form and was reviewing it, so how was I to know it would work? And what if I hear nothing in 2 days time? They don't know and they don't care, so I can no longer login nor do I have any faith that I'll ever be able to login again. Their system is so antiquated and screwed up that it's like Catch 22 wherever I turn to try to resolve the issue....
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KLM Royal Dutch Airlines Customer Care Details:-
Phone number:+31 (0)20 649 80 00
Contact E-mail ID:cargo.communications@klmcargo.com
Fax number:+31 (0)20 649 45 53
IATA Code:KL Cargo Tracking
Tracking Number Example:074 – 12345678
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