Contact Information
24 Commerce St Ste 100
Newark, NJ 07102-4024
Business Details
Location of This Business
24 Commerce St Ste 100, Newark, NJ 07102-4024
File Opened:
4/29/2013
Years in Business:
10
Business Started:
5/6/2011
Business Started Locally:
3/1/2012
Business Incorporated:
5/6/2011
Type of Entity:
Corporation
Additional Contact Information
Phone Numbers
- (973) 820-4372Other Phone
- (845) 301-1612Other Phone
Website Addresses
Customer Complaints
I lost my SIM card last weekend, so I bought a new one. I called to Lycamobile on Tuesday, Nov 9th asking to transfer my number to this new SIM. The operator told me to wait 48h until they get this done. 48h later I didnt get my number back, so on Thursday, Nov 11th I called again and asked a status updated. This operator told me my request was finished due an error!!! So I requested again, he said to wait more 24h. I still dont have my number back so I just called (today is Friday the 12th) and this new operator asked me to wait more 48h!! How this is possible??? I dont have access to my number, I cant transfer it to another company (they told me I supposed to get a SMS with my account number, but hooow will I get that if I dont have my number working?)The number Im complaining is ************, from Lycamobile.Ref number: ********Customer Reviews
The complaint information below is just right. I asked from the company through their agent/employee by the name of *** for my telephone my Account and Pin numbers. I answered all of what they call "verification questions". That included the telephone number that I frequently dial. I have never been successful in dialing a number that went through; nor can anyone in the ** or oversees call me. I basically used the number for social media like WhatsApp or ********* and I have been unbelievably with the company for over five years.Now that I want to use my number to the full, i.e call inside and outside **, *** refused to give me my Account or my Pin number, citing failure to provide all information, particularly the number I most frequently dial to make a call although I repeatedly gave him the number I use to communicate via WhatsApp. I did not, I could not use the phone to dial inside or outside ****************************. It was JUST for social media. This plea went on deaf ears of ***; he even refused me to speak to anyone above him to resolve the situation. He hang up on me. The first time I asked for the same information, ended up with Lycamobile employee giving me a wrong Account number and a wrong Pin number. In my view as a customer, this company is a clear scam; should not be allowed to operate in the **. The ***************** is even worse than horrible. Agents seem to be working from home and quite independent to say, do whatever they please. The company charges money for ************* and apparently it gets away with this....
Lyca Mobile's mission is to connect friends and family around the world. As the world's biggest international mobile virtual network operator (MVNO), Lyca ...
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Lyca Mobile Customer Care Section:-
Phone Contact number:1-866-277-3221
E-mail ID:cs@lycamobile.us
Support Timing:8:00 AM to 12 Midnight EST, every day
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Lyca Mobile Customer Care Section:-
Phone Contact number:1-866-277-3221
E-mail ID:cs@lycamobile.us
Support Timing:8:00 AM to 12 Midnight EST, every day
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