Contact Information
101 Greenwood Industrial Pkwy
McDonough, GA 30253-7523
Business Details
Location of This Business
101 Greenwood Industrial Pkwy, McDonough, GA 30253-7523
File Opened:
5/4/2020
Customer Complaints
On September 24, 2021 I placed an order for a pair of customized sunglasses, an early birthday gift from my father (meaning he purchased it). I received the order on September 30, 2021, the box was opened, the glasses looked worn and the customization was incorrect. I contacted Ray-Bans about my concerns, it took some time until the company responded; when I did hear back rather than asking me what resolution would I like, the company automatic initiated a return. No apologizes, no accountability, and no other resolution. I contacted the company to inquire about the promotion code applied and getting store credit or a gift certificate. I was informed that Ray Bans does no such thing... No store credit or gift certificates. My question/concern is: How am I suppose to exchange a gift since the original method of purchase is not my card? How do I get the correct pair of glasses?Customer Reviews
Can't get any help. Glasses are only a few months old . They keep telling me to submit a picture which I have multiple times and they are saying they don't see one. So rude! I sent the picture to the girl in the chat and she just kept saying they don't look damaged . The lense is out with a missing screw. Started yelling thru messenger about it. What a scam...
Luxottica is a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. ... Luxottica's international expansion has developed itsВ ...
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Luxottica Customer Care :-
Phone number:+39 02 863 341
Office Address:Piazzale Cadorna, 3, 20123 Milan – Italy
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