Contact Information
Business Details
Headquarters
9700 NW 112th Ave, Miami, FL 33178
File Opened:
1/14/2014
Years in Business:
25
Business Started:
3/21/1996
Business Incorporated:
10/10/2007 in DE, USA
Accredited Since:
1/17/2014
Licensing Information:
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 3738680 for this business, issued by Miami-Dade Tax Collector
These agencies may include:
Miami-Dade Tax Collector
140 W Flagler Street, 1st Flr
Miami FL 33130
Type of Entity:
Corporation
Business Management
- Ms. Keva Bygrave, Manager Executive Resolution
- Mr. Angel Aleman, Associate Vice President
- Mr. Mark Mahan, Senior Vice President
Additional Contact Information
Fax Numbers
- (305) 715-6737Primary Fax
Customer Complaints
On 9/19/21 I lost cellphone service. I checked my Simple mobile account and it showed my phone number was removed from my account. I discovered that I was victim of a SIM swap. Someone stole my phone number and accessed my crypto currency accounts. I had to get a new SIM and new phone number which I paid for. I called Simple mobile twice and spoke on their chat service with no resolution. Each time I was told I would be transferred to someone who can assist. I was told they have no fraud department, but I was also told by their representative they do have one. I was also told they keep no record of complaints so you literally have to repeat yourself every time. I spoke to four representatives each offering no help. Simple mobile needs to answer why my phone number was stolen and how will they reimburse me for any lost crypto currency. SIM swap is a known fraud which may include cellphone carrier employees, but Simple mobile is not taking this serious. Why was the the fraud so easy?Customer Reviews
Simple Mobile is a rip off. It claims to get service in my zip code, but since I hook up to WIFI sometimes it get service NO WHERE but Tillamook Oregon. Also it resets the settings on my phone and never tells me in advance about these updates that change the settings. It is the most undependable and unprotected service I have ever had. There are more towers everywhere but Simple Mobile does not use any of them. It's a useless company. Although they use their customers who pay in advance just to rip them off. Horrible service and customer service does not exist. I'm tired of these pre- paid services using people who don't want to sign a contract. HORRIBLE SERVICE!!!!!
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Simple Mobile Customer Care :-
Phone number:1-877-878-7908
Office Address:Executive Resolution Department,9700 N.W. 112th Avenue,Miami, FL 33178
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