Contact Information
Business Details
Location of This Business
18231 W McDurmott, Irvine, CA 92614
Years in Business:
24
Business Started:
9/17/1997
Business Incorporated:
10/24/2012
Type of Entity:
Limited Liability Company (LLC)
Alternate Business Name
- Too Faced Cosmetics LLC
Business Management
- Mr. Jeremy Johnson, Co-Founder/CEO
- Mr. Jerrod Balndino, Co Founder
Contact Information
- Mr. Jeremy Johnson, Co-Founder/CEO
- Mr. Jerrod Balndino, Co Founder
Principal
- Mr. Jeremy Johnson, Co-Founder/CEO
Customer Contact
Additional Contact Information
Phone Numbers
- (855) 866-3223Other Phone
Customer Complaints
On the 11th I found my package destroyed and *** took zero responsibility. I contacted too faced and after a long interaction, was advised the package was being replaced at no cost. ******. That was on November 11th. I contacted them today and advised no email or tracking number had been provided and no package delivered. They wouldn't admit the items hadn't been processed and blamed the shipping company, stating there was no tracking number. They again claimed they were processing the package again at no cost. An email would be provided. This company will not offer refunds and just plays games. They have my money and I have no product.Customer Reviews
I placed an order for their Spring Mystery Box on Too Faced U.S. website to be shipped to Canada. There was a glitch in their system which showed a $28 lower price. I was pleasantly surprised that they confirmed order and shipped it thinking that they would honour the lower price in good faith. I was able to track the order to Groveport Ohio and then not able to track further. After 3+ weeks and several misleading emails from customer service I discovered that my order would be shipped back to California and would be refunded. My final email was from the customer service manager who gave the excuse of "shipping restrictions beyond their control" which was untrue because some Canadians received the same order. It am still waiting for my refund 32 days later. I find it incredible that a company would make such an effort to ship cross country and then cancel order, waste customer service time to deal with the backlash and then deceive "valued" customers for a $28 pricing error. Overall experience horrible customer service and shady business practices resulting in loss of customer....
TOO FACED ⋅ Christmas In The City! - Estuche de Maquillaje Edición Limitada ⋅ Christmas Around the World - Estuche de Maquillaje Edición Limitada ...
Enter Too Faced Order Tracking number in below online tracking system to track and trace your Courier, Package, Parcel, Shipping Status and Get estimated delivery date information instantly.
Too Faced Cosmetics, LLC Customer Care Section:-
Phone Contact number:855-TOO-FACED (855-866-3223)
E-mail ID:onlineorders@toofaced.com
Support Timing:M-F 5AM – 5PM PST and SAT 6AM – 3PM PST
Mailing Address:18231 McDurmott West, Suite 100 Irvine CA 92614
Comments