Contact Information
231 Main St
Franconia, NH 03580-4815
8:00 AM - 8:00 PM
Business Details
Location of This Business
231 Main St, Franconia, NH 03580-4815
File Opened:
9/26/1991
Years in Business:
45
Business Started:
8/27/1976
Business Started Locally:
2/3/1986
Business Incorporated:
2/3/1986 in NH, USA
Accredited Since:
10/21/2010
Type of Entity:
Corporation
Number of Employees:
200
Alternate Business Name
- Garnet Hill
Hours of Operation
Primary
| M: | 8:00 AM - 8:00 PM |
|---|---|
| T: | 8:00 AM - 8:00 PM |
| W: | 8:00 AM - 8:00 PM |
| Th: | 8:00 AM - 8:00 PM |
| F: | 8:00 AM - 8:00 PM |
| Sa: | 8:00 AM - 8:00 PM |
Contact Information
- Mark DiMarzio, Manager of Marketing
Principal
- Erin Fadden, Manager of Customer Service
Customer Contact
- Claire Spofford, President
Other Contacts
Additional Contact Information
Fax Numbers
- (888) 842-9696Primary Fax
Phone Numbers
- (603) 823-5545Other Phone
Customer Complaints
I recently ordered a rug from Garnet Hill (Garnet Hill Order #******** ). When the rug arrived, the outer packaging was severely damaged and the rug itself was exposed and torn. I called the number listed for Garnet Hill's Customer Service, only to be told by the woman who answered that they only take orders, they do not handle issues with orders. This was an appallingly low level of customer service. After much back and forth and repeated calls, they agreed to pick up and exchange the rug for a non-damaged rug. They refused to give a shipping label and told me UPS would come pick it up. Over a week later, no pick up materialized. I have called and called to no avail. A replacement rug did arrive however it was a completely different rug - different color, different size, different everything. It took hours of hold time and repeated calls before someone from Garnet Hill's supposed "Customer Service" told me she'd have to snail mail (?!) a return label, which has not shown up.Customer Reviews
Deceptive online reviews. Their "signature flannel sheets" were 6.2 oz and had good reviews. About 2 years ago they changed to 6.03 oz. Kept the name but significantly cheapened the product. There is a big difference as you can see from old vs new reviews. But they haven't taken the old reviews off. And they only allow one review per customer. So my old (good review) potential customers read as applying to the cheaper (by quality) sheets. And I can't change the review or add a new one.
Since 1976, we've been passionate about sourcing and creating pieces for you and your home. Pieces that will endure. With quality woven into every seam, crease,В ...
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Garnet Hill Customer Care :-
Phone number:800.870.3513
Fax:888.842.9696
Contact Email:international@garnethill.com
Office Address:231 Main Street,Franconia, NH 03580
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