Contact Information
Business Details
Headquarters
P O Box 1703, Brentwood, TN 37024-1703
File Opened:
11/29/2000
Years in Business:
34
Business Started:
8/1/1987
Business Started Locally:
8/1/1987
Business Incorporated:
4/21/1988 in TN, USA
Type of Entity:
Corporation
Alternate Business Name
- officialtraveldocuments.com
- VitalChek Network, A ChoicePoint Company
- Vitalchek Network, Inc.
Business Management
- Mr. Jeff Piefke, Vice President
Contact Information
- Mr. Ryan Simpson
Customer Contact
- Mrs. Judith Nelms, Director of Operations
Other Contacts
Customer Complaints
We have been trying to request a copy of my parents marriage certifici**e from ***** **** county ********** recorder's office. Vitalchek is the online provider (as we live in ** st**e). I filled out the documents requested correctly (twice) - I'm an ******** I confirmed they were filled out to the specific**ions. VitalChek rejected it 3 separ**e times and refuses to answer phone calls, does not provide any recourse via email communic**ions, and refuses to refund any of the money paid. I'm disputing the charges with my credit card and now having to mail the documents and pay the fee again. I can't even log in to the order anymore, they've blocked access and when you call the provided number it simply provides an autom**ed message and then hangs up. This is simply a scam and an unacceptable business practice. If this is a sponsored vendor from the st**e its a real shame because they are absolutely useless and a con. Not only do I think l should have my money returned, but this business should be penalized/sanctioned by the *** and the st**e. All the reviews here on *** and elsewhere indic**e similar issues. Shut these people down, they aren't helping anyone. Sincerely, ***** ******* ******** ** ***Customer Reviews
HORRIBLE COMPANY. Requested a death certificate and didn't receive it so went through the grueling process or inquiring. They stated that the state sent a letter to me requesting more information. Nothing was received. Inquired again and finally gave up and requested a refund which they said was non refundable. What did I pay you for? They are ripping folks off and providing no products, little customer service. Unless they can prove they actually provide a service, they should be shut down.
Since 1987, VitalChek has provided a convenient service allowing Americans to easily and securely order official copies or replacements of government-issued ...
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VitalChek Customer Care Section:-
Phone Contact number:1-877-854-4481
Fax No:877-854-4607
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