702 SW 8th Street, M.S. 0705, Bentonville, AR 72716-6209
Alternate Business Name
- Wal-Mart Supercenters
- Wal-Mart Stores, Inc.
- Mr. Shawn Shearer, Operations Manager
- Customer Service
Customer ComplaintsYesterday, I went to Homewood, IL Walmart to return/exchange some Walmart $5.36 lights I recently purchased because they didn't work. And when I went to the customer service desk Walmart employees ****** ******* and ******* stated aloud rudely that I would only receive like fifty cents refund, of course I declined and restated to the three above Walmart employees that I paid $5.36. Then I was told that Walmart has a policy that return/exchanges will get a 90% deduction. Well, it does not state a 90% on any of Walmart purchase receipts if customers want to return/exchange Walmart products they purchased.In addition, this would be a potential breach in Walmart return/exchange policy. I'm a disabled veteran and my next step will be to report Walmart and its employees to the Office of Inspector General, and FTC. Especially, since I later took the inoperable Walmart lights to another Walmart located in Matteson, IL. The Matteson Walmart employees were nicer and asked for my debit card to refund me the $5.36 I originally paid for the Walmart lights that did not work. It would be very helpful if Walmart would train their above three employees on customer service, and policy because if I was asked for my debit card for the refund by Homewood, IL Walmart employees. I would not have to drive miles to go to another Walmart for my $5.36 refund. So Walmart can email me a $10 gift card for gas.
Customer ReviewsBring back cashier's in Cloquet, MN I went to Walmart at around 5pm just to put a prescription in for a antibiotic for a infected abscess tooth and they said it would take about a hour, so I decided to do some shopping but all Lanes were all self checkout, I asked for a cashier to ring mine up because I was crabby and in lots of pain, they said sorry we didn't have anyone, I had no option but to use the dang things. I do not like them at all as I have medical issues and it was very hard for me. First thing was I had 2 sets of under the bed totes that the sign read $2.89 so I asked someone to help weather the price was right, I was told earlier to take a picture of the sign and when I got to the register to show them the picture. So there was a associate at the next register but that register was closed so I asked him for help me since it was the biggest items and needed their assistance and he had to come over about 6 other times to help me with my items by the time I was done. I had to have him show me how to use the little gun to scan bigger items so I had to get down on the floor with 2 new knee replacements and scan about 10 items under the cart and in the front of the cart. When I finally got done the total was around $180 and I had to use 3 different payments so again I had to have the gentleman who was the same one that helped me the whole time. As I was finally leaving I thanked him for all his help and started walking out when this lady told me I had to follow her into a small room and I asked why and she said I stole a bunch of stuff and 2 happen to be the totes that the associate scanned for me, I told her and the guy who was with her helping her go through my stuff to go ask the associate who helped me but she refused, she proceeded to put things in another cart and some on the floor which some were food items, I asked what the stuff she put in the cart was and she told me it was the stuff I stole so I started going through the bags and told her that I know for sure they scanned because some were on sale and and I looked at the screen to see if they came up on sale. I asked her about 8 or 9 times for her to go get the associate and she said I was a thief and that I had no rights to ask for anything, so I asked to speak to the manager and she ignored me so I kept asking her to get the manager and she said again that I was a thief and thieves had no rights to even speak. Well I got really upset and told her to call the police for me she ignored me I asked about 5 times and she refused so I said I was calling the police and she yelled at me that I could not use my phone. I called her a B*@$h and she finally called the police and told them she had a unruly ******** that was caught stealing and she needed their assistance. The police arrived and right away she took them outside away from me, they came back in and right away I started telling one of the officers that I was the one that requested them to come and not her and told the police that she kept calling me a thief (By the way I am in my late 50's and had never ever had to deal with something like this and I have never had anything on my record EVER) right away she said she never said I was a thief so I looked at her male helper and said "did she not call me a thief many times" so the officer said ok. I asked the officer to go get the associate that scanned the tubs and that helped me so many times so the officer and her left. They came back and I asked if they talked to hime and was told yes and that he was the one that scanned them. And not once did she apologize about the tubs. She said she was done and said I could take my stuff and go but I needed to sign a form to never return to a Walmart again. I said What for you saw that I was not the one that scanned the items and I just finally said I had to go get my meds from the pharmacy and she said no just sigh the form and go. It was Friday evening and where I lived the pharmacy was closed and by the time I could get ahold of anyone to put the prescriptions in would not be till Monday so I had to go the whole weekend with all the pain from the infection and absessed tooth, they had to clear the infection before they could work on the tooth and I don't have much of a immune system so this was very dangerous for me to wait through the weekend. They didn't care at all. So I got the paper they wanted me to sign and I looked at the police officer and asked if I could write on the paper and he said yes to go ahead, so I started writing part of my story about her refusing to get the associate or manager and the lady yelled what are you doing and I said I wanted to write a few things and she grabbed it and was going to tare it up and have me sign a new one and I said no you have my signature. She was really upset with me and said just take my stuff and go. I asked her what they took out of my stuff and she said you know what you stole. I really wish I knew what they said I took. She just said go but by that time it was too late to get my meds and I was so mad and upset and I told her that we were not done and she insisted we were. I then told her that since she took all my time and refused everything I asked I told her I wanted to return everything and I mean the whole $180 some dollars worth of merchandise, she said no that she spent enough time on me and I told them that I was not leaving until I got my total amount back that I spent. She again said no and I would not leave so the officer told her to return everything and give my money back. About a hour later she came back and yelled at me to get out and gave me my money back and she said that there were other items they found that didn't scan but would not tell me what they were. I then proceeded to leave and stopped and told her she had the wrong attitude to be doing that job and needed more training on ******** ******* and not accuse someone before they know the whole story. I looked at the other officer that was silent and just standing there the whole time I said now if I knew I stole something's why would I ask to return everything and he said ya know you are right. And of course I did not know things didn't scan. I called the manager the next day and he said I should call the district manager to find out why I could go back to any Walmart anywhere. I live in a rural area and Walmart is the only place to shop within 50 to 75 miles. And because I did not do anything. I received a call on Sunday from the district manager and he said he would call me back, a week later I had not heard from him so I called him again and he said he didn't have time to check into it and said just go by what they said and not come back for a year, I asked if I could get something sent to me that states I cannot come back in and he said he would, well another call and a few months later no answer and no letter. Forward a few months I get a summons from the county to appear in court and they told me that 3 or 4 of the bigger items that the associate helped me scan actually didn't scan, he was standing there next to me the whole time and saw that I was down on my newly replaced knees and scanned everything, I reached up while I was on the floor and scanned a small cooler a quilt cases of coke, cases of water and I don't even remember what else but I was down there for quite awhile again while the associate was right there next to me. The court said that I did not scan some bison, I didn't buy bison I bought some wagu ground beef, 3 packs and just scanned one 3 times, the associate said that was fine if I had multiple items and I did. Well I got fined $180 some dollars for the court and they said if I am free of any crimes for a year it will be off my record. But I did not steal anything, if the gun malfunctioned that is the issue with the machine. And if I accidentally grabbed ground buffalo instead of the Wagu beef I apologize then that is my fault but I hate bison, it is way too lean of meat and I do not like it. So that is where I am at today, being forced to do Walmarts job for them and never get any training on those dang machines. I have told everyone I know not to use those machines because of what happened to me. I am not embarrassed at all telling everyone my story because I know deep down I did nothing wrong. P.S. I was not able to see any videos or anything, only what I was told by the district attorney. It was the worst experience of my entire life. Thank you, Geraldine *****
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Phone Contact number:1-800-925-6278 (1-800-WALMART)