Contact Information
Business Details
Headquarters
1 Dell Way, Round Rock, TX 78682-7000
File Opened:
12/1/1984
Years in Business:
37
Business Started:
5/1/1984
Business Started Locally:
5/1/1984
Business Incorporated:
10/27/1987
Accredited Since:
4/10/1989
Type of Entity:
Corporation
Alternate Business Name
- Alienware
- Dell Catalog Sales LP
- Dell Computer Corporation
- Dell Home Sales
- Dellware Direct
- Dell Direct Store
- Dell Computers Corp.
- Dell Computers
- Dell Computers Corporation
Business Management
- Mr. Michael Dell, CEO
- Mr. Thomas Tang, Executive Escalations - Senior Manager
Additional Contact Information
Fax Numbers
- (512) 728-2668Other Fax
- (512) 723-7365Other Fax
- (800) 387-5753Other Fax
- (386) 754-8602Other Fax
Phone Numbers
- (866) 342-0011Other Phone
- (800) 624-9896Other Phone
- (800) 449-3355Other Phone
- (678) 366-1813Other Phone
- (800) 624-9897Other Phone
- (800) 879-9500Other Phone
Customer Complaints
Purchased a certified refurbished alienware computer from Dell Outlet 10/12 received less than a week later. on 10/19 I went to set it up for son's birthday. The outer casing was broken and would not close, the video card was not installed properly and possibly not even compatible with the unit. Could not plug in hdmi wire because it was buried in the slot. Did not work at all. Called for service that day 10/19 and was told i needed the service number from sticker on the unit, which did not exist. Transferred to several customer service reps with no resolution. I could hear the CSR making an artificial coo coo sound that must have been some call center joke calling me crazy. One rep requested images emailed which I sent and on the phone he agreed something looked off, but then said I needed the service number from a sticker to do anything about it. The sticker was not on the unit. Finally it was escalated after reporting online, and was sent a return label. I was told in writing by Rajeev S**** ****** it would take 10-15 business days for refund once the unit was received back on their end. Confirmed Dell received my return on 26 October 2021 as per the FedEx Return Tracking It has been in excess of 15 business days not counting the holiday veterans day, still no refund. I followed up and was told 'we did raised a expedite request to get the refund expedited and once we have an update we will share the details.' 4 days later still nothing. This is $1,064.56 that is needed. This is unacceptable and requires immediate resolutionCustomer Reviews
**************** is terrible. All of the service is out sourced. Half the time they dont know what you are talking about. A different person every time so you cant get any real help. Canned answers, read from a book that arent any help. ...
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Phone number:1800-425-2067, 080-2510-8067
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